 |
|
|
|
|
| Friday, September 11, 1998 |
|
|
| |
Resource Center
| |||||||||||||
|
News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||||||||||
| |||||||||||||
|
Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
|
|||||||||||||
|
|
Bringing together people, process and technology HDI Tip of the Day |
| This is a free service of Real Market Research. If you enjoy "The Support Report," please feel free to forward it to others. You may also register your colleagues using the form below by filling in their email address and choosing which version they'd like to receive. Thank you! |
|
Plain
Text version (choose this if you're not sure) |
|
HTML version
(requires HTML-capable mailreader) |
| General News |
McGarahan's mission: Revitalize HDI
After successful stints at PepsiCo. subsidiary Taco Bell and Vantive, Peter McGarahan took the reins of the Help Desk Institute in February. HDI's new executive director talked recently with Service News Editor Kym Gilhooly about his organization's place in the dynamic support industry, and where things stand six months into his tenure. For the full interview, visit http://www.servicenews.com/periodical/dolink.asp?issue=9809&page=9809sc03.htm
Career Corner Update
The Career Corner is the industry's most comprehensive site for service / support jobs. Search for the latest service / support job postings at http://www.realmarket.com/jobs/career_search.html. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. Want to list a job? (http://www.realmarket.com/jobs/job_submit.html) Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 09/03/98 | Customer/Technical Support |
| 09/03/98 | Help Desk Coordinator |
| 09/04/98 | Senior Consultant |
| 09/06/98 | Help Desk Applications Consultant |
| 09/06/98 | Technical Support Specialist |
| 09/10/98 | Help Desk Analyst I, MIS |
| 09/10/98 | Direct Mail Marketing Database Analyst |
Sykes Enterprises, Incorporated Announces New Call Center
Sykes Enterprises, Incorporated today announced that it will begin the construction of a technical support call center in Milton Freewater, OR. The 42,500 square foot facility will add an additional 432 seats on a single shift basis to its 10 other domestic and 11 international centers.| Financial News |
Venture Firms Invest $8.6M in Rubric, Inc.
Rubric(TM), Inc., in the new category of Enterprise Marketing Automation (EMA) applications, today announced that the company raised $8.6 million of new capital from venture firms. the Rubric product is designed to automate marketing campaigns and processes and to leverage the Web.
