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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| Produce News |
Xantel Announces New Version of Xantel Connex
Xantel Corporation has announced the latest version of its flagship product, Xantel Connex. This latest version, V2.4, enables customer service environments to deploy a personalized customer management solution, while preserving existing investments in communication infrastructure.
The Future of Mobile Computing
NavaraSoft Ltd.(R) today announced Circadia(R), a business software solution for the mobile computing market. Circadia's ``Application Adapter'' technology allows companies to extend business software applications to a mobile workforce. Circadia Release 1.0 will provide an ``Application Adapter & ARC Conversion Wizard'' for Remedy Corporation "Action Request System(R)(ARS)."v
| Partner and Customer News |
Peregrine Systems Announces Integration with Courion's Password Courier
Peregrine Systems, Inc. today announced a partnership with Courion Corporation, a provider of IT support chain automation software. Under this partnership agreement, Courion's Password Courier will be interfaced with Peregrine Systems ServiceCenter to provide support staff automation and self-service password resets.
Stream International, Inc. Selects Net Effect Systems Software
Net Effect Systems, Inc. today announced that Stream International has chosen Net Effect Systems' NEware(TM) software suite of applications for web-based support. NEware is an online customer support (OLCS) solution that allows companies to provide real-time, text-based customer support. OLCS will be offered in a multi- vendor software support service from Stream's web site, allowing customers to log on and interact directly with a customer support agent.
ICT GROUP's Signs Contract With TantaComm Systems
ICT GROUP INC. has recently signed a contract with TantaComm Systems, a digital voice recording solutions provider for the call center teleservices industry. Several of the advantages of utilizing this verification system are: real-time monitoring of sales, on-site and remote sales verification, ability to conduct re-training almost immediately, and simultaneous editing of physical and audio sales records.
Stream International and Molloy Group Pilot Knowledge-Based Call Center Technology
Stream International Inc., a provider of outsource technical support services, has completed pilot implementations of a new service for knowledge- based customer support. Initial results from Stream call centers in Canton, Mass., and Amsterdam, The Netherlands, indicate the new service will increase first call resolution rates and reduce Stream's agent training costs.Net Effect Systems Makes Industry Debut
Backed by venture capital provided by the investment firms of Greylock Management and Trinity Ventures, Net Effect Systems' target is the integration of processes and systems to provide interactive OLCS. Net Effect's goal is to provide services and technology that will improve the online customer experience by implementing a suite of Internet-based technologies.| General News |
