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| Wed, September 9, 1998 |
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Resource Center
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News Archive Career Corner Demo Central Support Library Subscribe - free |
Support Suppliers Support Publications Support Calendar Support Stock Index Unsubscribe | ||||||||||||
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
ServiceWare Showcases Version 2.0 of Knowledge-Pak Architect and Knowledge-Pak Viewer
Workflow capabilities to facilitate knowledge-based customer support are included in the newly released Version 2.0 of Knowledge-Pak Architect. Companies using Version 2.0 of Knowledge-Pak Architect and Knowledge-Pak Viewer can promote self-support over the Web, thereby reducing the number of calls to their support organization or help desk. The products enable companies to quickly capture, optimize, and deliver the right answers to support customers and employees directly over the Internet, across the corporate Intranet, or through their existing help desk operations or call center systems.
Sterling Software Launches Solution for Application Interoperability; SOLVE:Diplomat Synchronizes Customer Management Systems and Help Desk Tools
Sterling Software Inc.'s Operations Management Division today announced the launch of SOLVE:Diplomat v3.5, a solution for application interoperability. SOLVE:Diplomat synchronizes customer management systems and help desk tools--without the pain of consolidation or expensive migration projects.
Tivoli Decision Support Enables Customers to Make Informed Decisions
Transforming IT data into information, Tivoli Systems Inc. introduced the Tivoli Decision Support product family that taps customers' information banks and turns hidden IT data into business knowledge. Partnering Tivoli Decision Support and its companion Tivoli Decision Support Discovery Guides, customers can find out about when, how or whether they should proceed with changes in their IT environment.
Network Associates Demos Merlin
Network Associates, Inc. will preview its next generation service desk, code-named Merlin, at the Support Services West tradeshow in San Francisco, Sept. 8-11. Merlin combines the customizable, 32-bit browser user interface of Network Associates' SupportMagic SQL Help Desk with the enterprise functionality of Network Associates' Total ServiceDesk.| Partner and Customer News |
Calico Technology, Inc. Joins Pivotal Software's Certified Software Program
Calico Technology, Inc., a provider of eSales and marketing software and services, today announced that it has joined Pivotal Software's Certified Alliance Program. As a Pivotal Certified Software Partner, Calico will provide a marketing encyclopedia software system that delivers updated business documents in real-time to sales people.
CrossWorlds Software Joins Siebel Alliance Program as Premier Software Partner
CrossWorlds Software, Inc. today announced that it has joined the Siebel Alliance Program as a Premier Software Partner, and is working with Siebel customers to integrate Siebel Enterprise Applications with ERP suites.
ICT Group Announces Customer Care Contract With Integretel
ICT Group Inc. announced the signing of a contract to provide customer care billing inquiry services for Integretel, a privately owned company in San Jose, Calif., which provides billing services to the telecommunications industry. When fully implemented, ICT Group's customer care support will extend to end-users nationwide, encompassing the 1,300 independent local exchange carriers (LECs) in North America including the Regional Bell Operating Companies (RBOCs), as well as independent LECs.| General News |
