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| Friday, September 4, 1998 |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | ||||||||||||||
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| Customer and Partner News |
Genesys Announces Customer Using Customer E-Mail Management Solutions
Genesys Telecommunications Laboratories, Inc. through its Adante subsidiary, today announced that Ameritrade, Staples, Texas Instruments, Circuit City, Andersen Consulting And others select Adante 2.0 to manage high volume customer interactions via the Internet . The Genesys/Adante e-mail management solution helps companies route, respond to, track and report on high volumes of customer e-mail in an efficient and personalized manner.| General News |
The Real Market "Resource Center" is Live
Check out your one-stop shop for service and support resources with easy access from The Support Report. Come back often as we are adding new information every day - http://www.realmarket.com
Level 2: Your Friend or Foe? - Service News Article
Every good help-desk manager needs to know who their friends and foes are. Regardless of how you really want to handle the resisters, you have to remember that the help desk is the advocate for the client, and it therefore must find a way to win the respect of level 2 techs. Full Story - http://www.servicenews.com/periodical/dolink.asp?issue=9809&page=9809sccol.htm
Vantive CEO John Luongo Named Call Center Pioneer by Call Center Magazine
The Vantive Corporation announced that Vantive CEO John Luongo has received Call Center Magazine's 1998 Call Center Pioneer award. The award recognizes individuals who have had a significant impact on the development of the call center industry. Honorees are selected by the editors of Call Center Magazine.
Patrick Bultema Joins Service Management International's Board of Directors
Service Management International (SMI), a provider of professional services for customer and knowledge management, appointed Patrick Bultema to its board of directors. Bultema is an authority in the business of high-technology customer interaction was general manager of The Help Desk Institute Full Story - http://www.realmarket.com/news/smi090498.html
Inference Appoints New Distributor in Germany
Inference Corporation announced today that it has signed an agreement with TIME FRAME AG to distribute Inference's CBR Content Navigator product line throughout Germany.
West TeleServices Shuffles Management
West TeleServices Corp. said Thursday it named Thomas Barker to the additional post of chief executive officer, and promoted Nancee Shannon Berger to chief operating officer.
Remedy Names Chief financial Officer
Remedy Corp. Thursday named Ron Fior, formerly of Thomson Corp.'s educational publishing unit, as chief financial officer.
