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| Thursday, September 3, 1998 |
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Resource Center
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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| Product News |
Platinum Software Corporation Enhances Internal Help Desk Capabilities of Its Front Office Suite
Platinum Software Corporation, a provider of enterprise resource planning solutions, today announced the immediate availability of Clientele for Help Desks 3.0. Clientele for Help Desks adds advanced functionality, such as integration with Microsoft Outlook. The solution also enables internal help desks or IT departments to manage users and assets throughout the enterprise.
Quintus Introduces HRQ for Human Resources
HRQ, the call center solution tailored to the needs of HR professionals, provides service over the phone and via the Internet. Quintus is focused on the growing call center space, offering a call center solution, including consulting services, desktop applications and computer telephony integration.| General News |
ZD's Customer Relationship Management to Showcase Sales, Marketing and Customer Service Automation
Ziff-Davis today announced the launch of a new event focusing on sales, marketing and customer service automation. ZD's Customer Relationship Management will be co-located with Support Services Conference & Expo, an industry event for customer service and technical support professionals. These two shows will be held together for the first time at the Washington Convention Center in Washington, D.C., March 28 - April 2, 1999.
QAD Becomes First ERP Company to Achieve Support Center Practices Certification
QAD Inc., a provider of supply chain-enabled ERP software, Tuesday announced that it has been awarded the Support Center Practices (SCP) Certification for its Americas Regional Support Center by ZD Service & Support Consultants (ZD/SSC). SCP Certification quantifies the effectiveness of customer support centers based upon a set of performance standards and represents best practices in the support industry.
Computer Telephony Vendors to Serve as Premium Sponsors at Computer Telephony Demo & Expo 98
Brooktrout Technology, Dialogic, Microsoft, Quintus Corp., and Siebel Systems are set to sponsor the Computer Telephony and Call Center Show. The show is being held in New York City at the Jacob K. Javits Convention Center, September 23-25, 1998. In its third year, Computer Telephony Demo & Expo 98 p rovides hands-on demonstrations, live stage presentations, educational conferences and over 200 exhibits.
1998 IT Asset Management Conference Expands Scope
Janus Technologies, Inc. has expanded its Annual IT Asset Management Conference and Argis User Group to include five full days of large group sessions, education seminars, and informative tracks. The 1998 conference to be held at the Doubletree Hotel Pittsburgh on October 26-30, 1998, includes speakers from Gartner Group, InformationWeek magazine; Fortress Technologies, Software Publishers Association, Wyeth-Ayerst, United HealthCare, The Kellogg Company, Nabisco, Inc., and Banc One Services Corporation.| Partner and Customer News |
Inference Announces Agreement With America Online
Inference Corp. today announced a product licensing and services agreement with America Online Inc. under which AOL will use Inference's family of customer service products in its call centers for customer service. With Inference products, AOL customer care consultants will use ``plain English'' instead of technical terminology to get the information they need to answer member questions. Once the research is on the screen in front of them, consultants are quickly able to provide accurate, detailed and easy-to-understand solutions to AOL members.