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| Wednesday, September 2, 1998 |
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Resource Center
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. | |||||||||||||
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Bringing together people, process and technology HDI Tip of the Day |
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| Special Report |
Special Support Services Conference and Expo Edition of "Index&News"
Real Market Research will be on site in San Francisco next week at the Support Services Conference providing daily updates on new announcements. Watch this space for exciting details. As a service to our readers, we have a few insights you might find helpful for planning purposes.Keep in touch at the Support Services Conference and Expo! Sponsored by Silknet Software, this year's Web Station enables attendees to send and receive external email and get the latest show and company information. Sign up now for your free Email Account via Yahoo and have your messages forwarded to you in San Francisco!
NEW PRODUCT
- Courion is featuring secure password reset and synchronization directly from a Windows logon screen via PasswordCourier Direct!
- Check out the dynamic company that is keeping you connected. Visit Silknet Software at Booth 811 to learn more about Customer Service For the Interactive Age!
- Net Effect Systems will make its industry debut with the introduction of the company's professional services and NEware online customer support (OLCS) software.
- Troika Software is introducing Resolve It! 2.0.
- Xantel Corporation will debut Xantel Connex Version 4.0 - the CTI "real - time" customer interaction software for workgroups & call centers provides.
- Advantagekbs, Inc., will preview new support tools from its IQSupport Application Suite which includes IQSupport Pro 2.6, IQWeb Pro 2.1, IQWeb 2.1, and IQAuthor 2.6
- By providing a real help desk agent over the Internet, CosmoCall software offers an elegant solution to the frustrating problem of trying to solve computer-based problems over the telephone. Go to CA #611 or IHS Helpdesk Service #1035.
- RTS Software is offering a free analysis of your "Bottom Line Benefits" using field service automation. Fill in their questionnaire and they will reply with a personalized analysis report.
- Oracle Corporation says, "see our front office applications, and bag some boxers." We don't know what it means but it caught our eye.
- Visit eGain, see their demo and receive a free T-shirt (while supplies last).
ZD Service & Support Consultants will lead a key conference presentation on the role of site certification in the support industry. The session will have panelists from the world's leading IT organizations.
PARTY RUMORS
- Primus is hosting a party on Wednesday, September 9, 1998, 6:00 pm to 9:00 pm at the Sunset Court of the Palace Hote (2 New Montgomery Street, San Francisco).
- Stop by the Seneca booth and you might receive a gift and an invitation to their unique brand of happy hour.
- Join Net Effect Systems for an evening of Bubbles and Blues as they celebrate the release of NEware 2.1.
- Stop by the Primus booth to see a demo of their problem resolution software and you can enter to win a trip for two to the Caribbean.
- Stop by the Synet booth to enter a chance to win SyberMetrics Service Desk - a $5000 value.
- Stop by the Peregrine Systems booth and register to win a trip to Hawaii.
- Stop by the CompUSA booth and enter to win a $500 CompUSA gift certificate.
| General News |
United Publications Announces CC News
United Publications announces CC News, a business newspaper for call center and customer care professionals. CC News will debut in February 1999, and will be published eight times in 1999, and monthly in 2000. Service News, the business newspaper for computer service and support professionals, is a sister publication to CC News.
Inference Corporation Announces Plans for User Conference
With the theme, ``K-Commerce: Knowledge-Based Customer Service for the 21st Century,'' the conference will be held at the Embassy Suites in San Rafael, Calif. November 9-12, 1998.| Product News |
New Remedy Software Helps Solve Year 2000 Compliance
Remedy Corporation today announced the release of Remedy Year 2000 Compliance Manager, software specifically designed to improve management and response efficiency to Y2K compliance initiatives and interruptions. The application enables IT departments to identify, track and evaluate all assets, processes and changes that may be affected by the Y2K problem. Compliance Manager can also estimate the costs and impact of conversion on organizations, define and schedule tests for the year 2000 transition and enable users to visually gauge and report progress at all times.| Partner and Customer News |
IMA and PaylinX Announce Product Integration and Co-Marketing Agreement
IMA and PaylinX Corp. today announced a co-marketing and technology partnership. Under the agreement, the companies will integrate the PaylinX(R) Enterprise Payment Server(TM) credit card transaction-processing product with IMA's EDGE(R) customer interaction software architecture.
Peregrine Systems Partners with EnterpriseWorks
Peregrine Systems, Inc. announced today that EnterpriseWorks has joined its Solution Connections Partner Alliance(TM). EnterpriseWorks provides certified Peregrine Systems software implementation and consulting services to service desk environments. EnterpriseWorks assists with common desktop planning and deployment, environment inventory, utilization of network management tools and to provide creative outsourcing solutions.
Texas Utilities Selects IMA for Worldwide Customer Management
IMA announced that Texas Utilities Co. has licensed and is implementing IMA products and services for a worldwide customer management solution. Texas Utilities will use IMA's EDGE(R) customer interaction software architecture as the backbone of a project to integrate the company's diverse customer information systems.
Fleming Fund Management SA Selects Siebel
Systems Inc. today announced that Fleming Fund Management (Luxembourg) SA, a division of Robert Fleming & Co and an investment bank with a network of 70 offices in 42 countries, has chosen Siebel Sales Enterprise and Siebel Service Enterprise as its Enterprise Relationship Management system.