Real Market Research
Support Stock Index & News
Tuesday,
September 1, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
54.10 |
4.36 |
8.05% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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News Archive - NEW |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Peregrine
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28 3/8
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21.39%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Product News |
BayStone Software Makes Internet Capabilities Standard on Entire Customer Interaction and Support Software Line
BayStone Software, a provider of customer care software applications, today announced the addition of Internet capabilities to its product line. Web, email, and Internet client modules are standard functionality at no-added-cost in BayCenter, their Customer Interaction Software (CIS) application suite. The BayCenter suite includes BaySupport for customer support, BayQuality for product quality assurance, and BayLeads for opportunity management and telesales.
TSC Announces New Support Services for Companies' Call Center Support Needs
Technology Solutions Company (TSC) today announced a suite of new support services that will provide call centers and customer service organizations with one source for their technical support, ongoing maintenance, operations assistance, and performance measurement needs. TSC is a consulting and system integration firm that provides support and multi-vendor capabilities. TSC is initially providing extended technical support services that will eliminate a company's need to call multiple vendors to solve its technical problems. When a problem arises, a company under contract with TSC can call an 800 number, explain the situation, and TSC will take on the resolution management.
Melita International Offers New Remote Services
Melita(R) International, a provider of customer interaction and call management solutions for call centers, today announced availability of two new remote service plans as part of its Global Support Services program. Melita's Remote and Remote Plus service plans are designed for companies that need to maintain call center availability and reduce costs by receiving remote system upgrades and maintenance. The Remote Plans allow service personnel to remotely assess, diagnose and address system issues.
Melita International Launches Compass Services
Melita(R) International today announced availability of COMPASS(SM), a portfolio of services for enhancing call center operations. Melita's distributed and interconnected Global Support Services, a major component of COMPASS, was unveiled today. Global Support Services is Melita's new infrastructure that provides call centers with a wide range of on-line interactive services.| Partner and Customer News |
GE Medical Systems and RTS Software Sign Field Service Management Deal
RTS Software, a provider of Field Service Management (FSM) applications, today announced that GE Medical Systems (GEMS), a division of General Electric Company, has signed an agreement to implement the company's RTS Stock software. The implementation will provide a consistent view of inventory that optimizes inventory and turnover, and will eliminate four legacy systems in favor of one system. Other aspects include automated parts sourcing, integration with Oracle Financials and integration with import/export processing. The final deployment will include 62 warehouses in 25 countries.| Financial News |