Real Market Research
Support Stock Index & News
Friday,
August 21, 1998
|
Today's SSDEX Figures |
|||
|
Index |
Close |
Change |
Percent |
SSDEX |
65.04 |
-1.49 |
-2.29% |
|
Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
 |
|
Support Resource Center |
|
Today's Gainers and Losers |
|||
|
Company |
Close |
Change |
Percent |
Applix
|
3
|
|
9.09%
|
|
|
Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
| This is a free service of Real Market Research. If you enjoy "Index & News," please feel free to forward it to others. You may also register your colleagues using the form below by filling in their email address and choosing which version they'd like to receive. Thank you! | |
| General News |
Oracle Agrees to Acquire Versatility Inc.
Oracle Corp. and Versatility Inc. today announced they have signed a definitive merger agreement for Oracle to acquire Versatility Inc., a vendor of computer telephony integration (CTI)-enabled customer interaction software. Oracle's strategy is to deliver a call center solution that integrates the enterprise -- from front office to ERP. The Versatility acquisition brings a call center solution with outbound telesales and telemarketing functionality to complement Oracle's inbound service call center application. Full Story - http://www.realmarket.com/news/oracle082198.html
Introducing the Real Market Research News Archive
Do you find it difficult to keep up with the pace of news in the service / support industry? Now we've got the soution for you. As part of the new Real Market Research Resource Center, the News Archive contains over 2,500 press release titles related to our industry. Available through the Internet, the News Archive contains a keyword search engine so you can easily find relevant service / support news items. Your search results give you links to company profiles and the full story if provided by the organization releasing the press release. This news service, free to all support professionals will formally debut at Service Support Conference and Expo, September 8th, 1998 but it's live today. Check it out at http://www.realmarket.com/news/news_search.html.
The Career Corner Goes "LIVE"
We are proud to announce that the Real Market Research Career Corner is live. The Career Corner is the industry's most comprehensive site for service / support jobs. Starting today, you will be able to access the new Career Corner section of the new Resource Center. We also provide links to other service / support job listings so you only have one place to go to find all the listed jobs on the Internet. The Career Corner grows every day based on your job postings. Want to list a job? Go ahead. . . it's free and we randomly highlight new posting right here to over 10,000 support professionals.| 08/17/98 | Software Trainer | New York | New York |
| 08/18/98 | Customer Service | Tulsa | North Dakota |
| 08/20/98 | Technical Support Analyst | Albany | New York |
| 08/20/98 | Team Leader - Technical Support | Albany | New York |