Real Market Research
Support Stock Index & News
Thursday,
August 20, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
66.56 |
-1.38 |
-2.07% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Inference
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3 1/8
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11.11%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Product News |
Intellisystems Announces Latest Release of Knowledge Base Development Software
Intellisystems, a wholly owned subsidiary of TeleTech Holdings, Inc., today announced the release of the latest version of its knowledge base development software, Sage 2.0. The new IntelliSystem knowledge base development software, helps companies build customized solutions to deliver expert support answers directly to their end-users. Sage 2.0 introduces a new mapping feature -- MapView -- that shows a graphical representation of the knowledge base, making the navigation and addition of knowledge easier. MapView helps IntelliSystem administrators easily identify where to add new knowledge and helps build 'rules' while navigating through the knowledge base. Full Story - http://www.realmarket.com/news/intellisystems082098.html.| Customer and Partner News |
Travel Industry Automation Company To Use Siebel Solution
Siebel Systems Inc. today announced that WORLDSPAN, a provider of reservations, ticketing and office automation products to the domestic and international travel industry, has chosen Siebel Sales Enterprise as its Enterprise Relationship Management System.
Pegasystems and GeoTel to Integrate Solutions
Pegasystems Inc., a provider of Customer Relationship Management (CRM) solutions, and GeoTel Communications Corporation, a provider of customer-interaction software solutions for call center applications, today announced a marketing alliance under which the two companies are integrating GeoTel's enterprise-wide Computer Telephony Integration (CTI) software with Pegasystems' customer process management technology. The interface will provide a comprehensive front office/back office solution for key customers with call center applications. Specifically, the combined solution is designed to improve CRM by enhancing the efficiency and accuracy of work processing, speeding response times, and reducing personnel training requirements. Full Story - http://www.realmarket.com/news/pegasystems082098.html.| General News |
Best Practices Allow Help Desk to Keep Pace with Company Growth
When Rick Talbot got the call from Wright Express offering him the chance to establish and manage the company's help desk, he was excited, even though it meant leaving his job at Unum Insurance, where he'd worked in IS and help desk services for 16 years. However, he had one major concern: hether management at Wright, a fleet fueling service provider, would commit to giving him the resources and buy-in he needed. Read the full Service News Story at http://www.servicenews.com/periodical/dolink.asp?issue=9808&page=9808sc02.htm
Help Desk 2000 Announces the Appointment of New Executive Director.
Jennifer Cress, formerly of UPS and Staples, will lead management, curriculum, organization and membership efforts for Help Desk 2000, the division of Support Technologies responsible for the education and certification of Help Desk Professionals.