Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year.

Support Resource Center
SSDEX in Review (History)
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Today's Gainers and Losers

   Company   

   Close    

 Change 

 Percent 

Versatility
ICT Group
IMA
Firstwave
Astea
Inference
Precision
Vantive
Peregrine
Clarify
SPS Pay
Pegasystems
APAC Tel.
Sykes
Aspect
Siebel
Remedy
Datawatch
Applix
Melita
Teletech
Aegis Comm
West Tel
SITEL

1 5/8
3
8 1/2
4 3/16
2 5/16
2 13/16
6
11 3/16
36 7/8
12 9/16
31 3/8
24 3/8
4 31/32
19 1/8
30 13/16
28 3/8
13 1/8
1 7/16
2 5/8
10
11 3/16
2 15/32
12 7/8
4 1/4

9/40
3/8
5/8
1/8
1/16
1/16
1/8
3/16
1/2
1/16
0
- 1/8
- 1/32
- 5/32
- 5/16
- 5/16
- 3/16
- 1/32
- 1/16
- 5/16
- 3/4
- 7/32
-1 5/16
- 1/2

16.07%
14.29%
7.94%
3.08%
2.78%
2.27%
2.13%
1.70%
1.37%
0.50%
0.00%
-0.51%
-0.63%
-0.81%
-1.00%
-1.09%
-1.41%
-2.13%
-2.33%
-3.03%
-6.28%
-8.14%
-9.25%
-10.53%

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Communication: Create and maintain an on-line help desk intranet site containing information on (at least) standards, security policies, technology ordering, and technical hints and tips. --Running an Effective Help Desk, 2nd. edition by Barbara Czegel