Real Market Research
Support Stock Index & News
Tuesday,
August 18, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
69.24 |
1.17 |
1.69% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Vantive
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11
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8.64%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Product News |
Web-Based System From Applied Innovation Management Offers Ability to Attach Application Notes, Service Packs and Patches
AIM has introduced the Online SupportCenter(TM), a web-based help desk system for external hardware and software product support that combines classic help desk functionality with new technology that makes it possible to attach application notes, service packs and patches to the database. This "large object" capability permits users to submit problems with supporting documents such as error messages for faster problem resolution.| Partner and Customer News |
GWI Software Partners With ENTEX Information Services To Provide Nationwide Customer Service Application Deployment, Implementation, and Support
GWI Software, a provider of groupware-based client/server and web customer service solutions, today announced an alliance with ENTEX Information Services, a PC systems integrator, to provide GWI Software customers with on-site support services for their suite of applications. Under terms of the agreement, ENTEX's ELIteam engineers, a team of more than 200 Lotus Certified Professionals, will install, deploy and configure GWI's Help! for Lotus Notes, WebHelp!, and Force! for Lotus Notes applications.
WebEnable Forges Alliance with C3i
WebEnable, Inc. announced a formal alliance with C3i Inc. to provide a range of services in the areas of help-desk, hardware support, distance learning, long-term staffing and external consulting for WebEnable's customers. C3i offers services focus exclusively on supporting the sales process. Full Story - http://www.realmarket.com/news/c3i081898.html.
Prudential Selects Siebel Software To Create Extensive Customer Management System
Siebel Systems, Inc.today announced that Prudential, a life insurance company in the U.K., has chosen Siebel Sales Enterprise as its Enterprise Relationship Management system. Prudential has licensed more than 4,000 seats and anticipates Siebel will be initially deployed throughout its direct sales force to provide a comprehensive end-to-end view of every customer interaction.
Chinatrust Commercial Bank Selects Genesys' Call Center Solution
Genesys Telecommunications Laboratories, Inc. announced today its recent selection by Chinatrust Commercial Bank (Chinatrust) to provide its computer telephony software solution at the bank's new customer service call center in Taipei, one of Taiwan's first CTI-enabled call centers. Unisys, a key channel partner in Taiwan, will work closely with Genesys to install the system, with live operation beginning early August.
Electric Cooperative Plugs into 800 Support
Arizona Electric Power Cooperative Inc. has selected 800 Support to provide round-the-clock technical support to its customers as they plug into the new Internet access services that the utility and its distribution cooperatives are rolling out. Full Story - http://www.realmarket.com/news/support081898.html.
Aegis Communications Group to Open New Client Service Center in West Virginia
Aegis Communications Group, Inc., a provider of integrated marketing services, today announced the Company's plans to open a client service center in Elkins, West Virginia, creating as many as 400 new jobs.| General News |
Innovation and Impact is Theme of Industry Day at Support Services Conference & Expo
Ziff-Davis today announced that opening day of Support Services Conference & Expo - Fall '98 has been designated as Industry Day. The inaugural Industry Day will focus upon the effects that this industry is having on business, recognize significant new products and services, and celebrate recent successes within the industry. Industry Day will commence at 1:00 p.m. on Tuesday, September 8 with welcoming remarks by San Francisco Mayor Willie Brown, followed immediately by the Knowledge Maximizer Session featuring speakers from META Group, HDI and SSPA. Full Story - http://www.realmarket.com/news/zdssce081898.html.| Financial News |
Investor Group Terminates Discussions on Acquisition
Gary L. West, Mary E. West and Troy L. Eaden announced today that they have withdrawn their proposal to acquire all of the outstanding shares of Common Stock of West TeleServices Corporation not currently owned by the group, after being informed by the Special Committee appointed by the Company's Board of Directors that the Special Committee would not be able to recommend the group's final proposal of $15.50 per share.