Real Market Research
Support Stock Index & News
Monday,
August 17, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
68.09 |
1.76 |
2.58% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Versatility
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1 3/8
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22.22%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| General News |
First Annual Primus User Group Conference Features Keynote Address from Knowledge Management Visionary Thomas Koulopoulos
Primus®, a provider of problem resolution and knowledge management software for customer support organizations, today announced it will kick off the first annual Primus User Group Conference with a keynote address by knowledge management luminary, Thomas Koulopoulos. The Primus conference, to be held Aug. 31- Sept. 1 at the Mansion on Turtle Creek in Dallas, Texas, is designed to help customers meet their business goals using Primus SolutionSeries software. Full Story - http://www.realmarket.com/news/primus081798.html.
Bendata to Spearhead Worldwide Customer Services Business for Ixchange Technology Holdings
Ixchange Technology Holdings Ltd., a South African software and marketing company, has signed an agreement to acquire all of the outstanding stock of Bendata Inc. from Astea International. Astea will receive more than $43 million dollars in cash and secured debt from Ixchange, while Ixchange will initially invest a further $9 million in Bendata.
IMA Web Seminar Addresses Year 2000 Impact on the Call Center
Online event helps sales, marketing, and customer service executives navigate the technology and business challenges of Y2K. Titled ``Alarming Insight into Year 2000's Impact on Your Call Center,'' the session will be hosted by industry authority Paul Anderson, author of the popular book ``A Call From the 21st Century: The Technology of Customer Contact,'' who has extensively researched the Year 2000 subject. The interactive web seminar will be held on Thursday, August 20, from noon to 1 p.m. EDT (9 a.m.-10 a.m. Pacific).
Inference Corporation Chief Financial Officer Resigns
Inference Corp. today announced that William D. Griffin has resigned as Chief Financial Officer and as a member of the board of directors. An iterim CFO was named.
Synet Introduces Benchmarking Service
Synet Service Corporation, a systems management consulting firm, today launched a new program to provide the help desk manager with information about service performance, insights into what's driving that performance and recommendations to help focus improvement efforts. The service will be introduced at Support Services Conference & Expo, Sept. 8-10, San Francisco.