Real Market Research
Support Stock Index & News
Thursday,
August 13, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
67.68 |
-0.87 |
-1.29% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Aegis Comm
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2 5/8
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7.69%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Product News |
New OLAP Software Integrates To Support Benchmarking For Solutions From Vantive, Siebel, Clarify, Onyx and Remedy
KPI Technologies Inc. announced its open architecture for KPI ManagerTM. KPI Manager comes with pre-packaged Customer Service, Product Quality and IT Help Desk Analytical Modules which support the benchmarking of performance against industry standard metrics. The KPI Manager product line features an open architecture and embedded best practice datamarts which are pre-populated to support OLAP analysis against all major Customer Asset Management (CAM) and Help Desk vendor products. Full Story - http://www.realmarket.com/news/kpi081398.html| General News |
The Emerging Need for Enterprise Support Chain Automation
The Extraprise Group, a market research and consulting firm, is forecasting explosive growth for an emerging new market, support chain automation (SCA). The need for an enterprise view of support, and a focus on cutting support costs while increasing customer satisfaction, are driving the need for this new market, which Extraprise projects will reach $1B by the year 2001. Support chain automation leverages both the Internet and existing investments in functions such as call tracking and problem resolution, while automating support delivery and interaction processes. To learn more about this market, read the Extraprise report entitled "The Emerging Need for Enterprise Support Chain Automation" at http://www.realmarket.com/news/motive081398.html
Brigade Solutions Uncovers the State of Internet-Based Customer Support
Brigade Solutions announces a comprehensive study of Internet-based customer support performance. The results conclude that the majority of businesses on the Web are inadequately servicing their clientele. The study reveals that only 13 percent of the companies surveyed were able to sufficiently support customers seeking assistance via the Internet. Another statistic shows that 16% of companies never responded to their customers even after multiple attempts. Brigade's research also discovered that more than one-third of the companies surveyed did not provide any customer support via the Internet.| Partner and Customer News |
Call Technologies Service Management Systems Selected by BC Telecom to Automate Customer Services
BC Telecom (BC Tel), Canada's second largest telecommunications firm has purchased Call Verify(TM) service assurance and Call Notify(TM) service notification software. Call Verify reviews customer service orders and automatically verifies that services are provisioned accurately and on-time. Call Notify informs customers when services and features are activated, when line troubles are cleared and educates subscribers about available services and products.