Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year.

Support Resource Center
SSDEX in Review (History)
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Today's Gainers and Losers

   Company   

   Close    

 Change 

 Percent 

Teletech
Sykes
Datawatch
Pegasystems
Remedy
Melita
Siebel
Aegis Comm
SITEL
Vantive
Peregrine
Precision
Aspect
Applix
Astea
Inference
SPS Pay
West Tel
IMA
Firstwave
APAC Tel.
Clarify
ICT Group
Versatility

12
20
1 9/16
26 1/16
13 7/8
11 1/16
27 1/8
2 7/16
5
10 3/4
35
6 5/32
30
2 7/8
2 1/2
3 1/32
31 3/8
14
7 1/2
4 1/8
5 1/16
12 3/4
2 5/8
1

1 7/8
1 7/8
1/8
2 3/64
1 1/16
13/16
1 5/8
1/8
3/16
3/8
1
5/32
3/4
1/16
1/32
1/32
1/16
0
0
0
- 1/8
- 7/16
- 5/16
- 1/4

18.52%
10.34%
8.70%
8.52%
8.29%
7.93%
6.37%
5.41%
3.90%
3.61%
2.94%
2.60%
2.56%
2.22%
1.27%
1.04%
0.20%
0.00%
0.00%
0.00%
-2.41%
-3.32%
-10.64%
-20.00%

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HDI Tip of the Day
Your help desk should only be responding to requests that are included in your list of services. If you receive requests for services not on your list, then you need to refuse them by suggesting resources where customers might get the service required. Tracking such requests will indicate whether you should think about changing or adding to your services. -- Running an Effective Help Desk, second edition by Barbara Czegel