Real Market Research
Support Stock Index & News
Tuesday,
August 11, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
65.39 |
-2.41 |
-3.68% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Datawatch
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1 7/16
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4.55%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| General News |
IBM Forms Autonomous Customer Services Company
IBM Corp. announces the creation of an independent software company aimed at the customer services market. The new company, which has yet to be named, will develop out of Software Artistry, the customer support software firm IBM acquired earlier this year, together with other customer service and ``call center'' phone operator systems from IBM. IBM's new business will build software with features for marketing and sales, customer service and support and which can be tied into existing corporate computer databases and phone operator call centers.
The CRN Test Center Gives its Editors' Choice Award to Platinum Software for Clientele
The product, which integrates well with the rest of Platinum's financial software packages, becomes the front office through customer support modules and sales-force automation. Other products tested include Help for the Web (GWI Software), Total Service Desk (Network Associates) and Footprints 2.1 (Unipress). The system tested well particularly for companies selling or servicing products that are complex or carry long sales cycles with multiple points of contact. For details go to http://www.crn.com/sections/testcenter/ and go to "Help Desk Software."| Partner and Customer News |
Legato Outsources NetWorker Support to 800 Support
Legato System Inc. has hired 800 Support to provide technical support to enterprise organizations and business users of NetWorker for NetWare, high-performance storage management software for network servers that backup, recover and archive data. The outsourcing deal is a first for Legato, which continues to support users of NetWorker under other server operating systems.| Financial News |
IMA Invests in Brazilian Reseller
Information Management Associates, Inc., a provider of front office customer interaction software (CIS) for call center automation, announced today it has entered into a definitive agreement to purchase 19.8 percent of Mitsucon Tecnologia S/A, a Brazilian corporation which distributes IMA products in the Brazilian market. Brazil's telemarketing and call center market was a $26 billion (U.S.) industry in 1997, and is expected to grow by 35 percent this year, according to the Brazilian Telemarketing Association.
The Vantive Corporation Names Leonard J. LeBlanc as Chief Financial Officer
LeBlanc brings more than 30 years of financial and management experience to Vantive, where he will assume responsibility for all aspects of Vantive's financial operations. Most notably, LeBlanc served as CFO of Cadence Design Systems, Inc. and prior to joining Vantive, LeBlanc was CFO of Infoseek Corporation.