Real Market Research
Support Stock Index & News
Friday, August 7, 1998

Today's SSDEX Figures

Index

Close

Change

Percent

SSDEX
Dow
Nasdaq
S&P500

68.36 8598.02 1846.77 1089.45

2.27
20.34
17.26
-0.18

3.32% 0.24%
0.94%
-0.02%

Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year.

Support Resource Center
SSDEX in Review (History)
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Today's Gainers and Losers

   Company   

   Close    

 Change 

 Percent 

Aegis Comm
ICT Group
Teletech
Pegasystems
Clarify
Siebel
SITEL
Sykes
Applix
Astea
Aspect
Peregrine
Firstwave
West Tel
Versatility
Inference
SPS Pay
APAC Tel.
Precision
Vantive
IMA
Melita
Datawatch
Remedy

2 1/2
2 1/2
11 1/2
26 1/4
12 15/16
26 5/8
5 1/4
18 5/8
3 3/16
2 1/2
31
35
4 1/16
14 3/16
1 1/4
3 1/8
31 1/4
5 5/8
6
10 1/4
7 5/8
12 3/8
1 3/8
12 15/16

3/8
1/4
1 1/16
1 5/8
11/16
1 5/16
1/4
3/4
1/8
3/32
1
1
1/16
1/8
0
0
0
0
0
- 1/16
- 1/8
- 3/8
- 1/16
- 13/16

17.65%
11.11%
10.18%
6.60%
5.61%
5.19%
5.00%
4.20%
4.08%
3.90%
3.33%
2.94%
1.56%
0.89%
0.00%
0.00%
0.00%
0.00%
0.00%
-0.61%
-1.61%
-2.94%
-4.35%
-5.91%


Bringing together people, process and technology
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HDI Tip of the Day
A few minutes of fun can do wonders for stress. When stress is lower, quality and productivity improve. When quality and productivity are high and stress is low, this will lead to job satisfaction and low turnover rates. -- Phyllis Van quoted in 301 Ways to Have Fun at Work by Dave Hemsath and Leslie Yerkes


      

Support Services Conference & Expo - September 8-11, 1998: San Francisco, CA


The First Daily Report for the Service & Support Industry 
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  General News    
Remedy Awards Users for Innovative Action Request System Applications - Customers share applications at Annual Remedy User Group Conference by entering the MasterPiece '98 competition. Winners in five categories were selected through on-line voting and by attendees at the Remedy User Group '98 Conference. Remedy products and gift certificates were awarded to the companies selected. The winners are:
  • Best Help Desk Application - Luca Solda of Etnoteam S.p.A
  • Best Non-Help Desk Related Application - The MEDSTAT Group
  • Best Use of WorkFlow - Enterprise Engineering Inc.
  • Most User-Friendly Application - Deloitte and Touche
  • Most Interesting Use of AR System - The MEDSTAT

  Parter and Customer News    
Peregrine Systems and Envive Corporation Join Forces to Provide Proactive SAP R/3 Problem Resolution - Peregrine Systems, Inc. today announced an integration between its Enterprise Service Desk, ServiceCenter(R), and Envive ServiceAlert, a real-time monitoring and alerting system for SAP R/3 applications. The integration of the two products will allow SAP users, to pro-actively resolve problems quickly through the use of an Enterprise Service Desk.

Firstwave Technologies, Inc. and Grant Thornton Announce Global Consulting Alliance - New alliance will provide customers with latest Internet technologies including a comprehensive range of services including installation, deployment, documentation and training for Netgain(TM) Sales -- the Web based sales information system.

TeleTech Awarded Second Dedicated Center From the United States Postal Service - TeleTech Holdings' subsidiary, TeleTech Facilities Management, Inc., today announced the signing of a multi-year agreement with the U.S. Postal Service to provide customer information services to the U.S. Postal Service's national customer base. Under this new agreement, TeleTech will develop a customer care center in Kansas City, Kansas, and deploy people, infrastructure and processes to support this initiative. Over the program implementation period, TeleTech expects to hire more than 1,000 employees and to begin initial operations in late 1998.

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