Real Market Research
Support Stock Index & News
Thursday,
August 6, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
66.16 |
1.78 |
2.69% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Versatility
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1 1/4
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33.33%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Product News |
Internet Message Center AutoAgent Delivers Custom Automation
Capabilities for E-mail Customer Service -
IMC AutoAgent provides automation
capabilities within Internet Message Center for custom
business application development.
Mustang Software, Inc. today
announced the Internet Message Center AutoAgent (IMC AutoAgent - an engine for the
implementation of custom automation strategies for Mustang’s Internet
Message Center e-mail management solution.
To off-load repetitive e-mail management tasks from live CSRs, IMC AutoAgent enables
Mustang Services to develop unique automated e-mail management functionality
through integration with existing databases and business applications.
Full Story -
http://www.realmarket.com/news/mustang080698.html
| Partner and Customer News |
India's Leading Satellite Communication Services Provider Selects CA's
Unicenter TNG for Integration of Multi-Platform Network -
Bharti BT announced that it will deploy Computer Associates' Enterprise Management Software
for centralized control of operations.
Bharti BT will initially implement Unicenter TNG to
support its day-to-day helpdesk and program management operations by
integrating its helpdesk, program management,
and desktop and network
management operations.
Deloitte Consulting to Deliver Customer Relationship Management Solutions
From Pegasystems -
Pegasystems Inc., a provider of customer
relationship management (CRM) solutions, announced
today that Deloitte & Touche Consulting Group, one of
the larger management consulting firms, has
joined the Pegasystems Certified Solutions Provider
(PegaCSP) program. As a Pegasystems Certified
Solutions Provider, Deloitte Consulting will
implement Pegasystems' solutions for health
care organizations, as well as support other
industries, including financial services and
telecommunications.
Pinacor to Offer DecisionOne Maintenance and Support Services to Resellers; End User
Calling Card Accesses Help Desk Services -
Pinacor, a provider of technology products to resellers, will now offer resellers
DecisionOne maintenance and support services, accessed through the convenience
of a calling card.
DecisionOne's incident-based calling card will allow resellers to offer
their customers software support services that match their particular needs
and budget requirements. It will assist the resellers' customers with
questions about standard software applications, on-line services and Internet
access for the desktop and will provide a means for resellers to offer support
services.
| General News |
INS Industry Survey Examines Service Level Management Challenges And Strategies of Large-Scale Organizations - International Network Services, a provider of services and solutions for enterprise networks, announced today the results of its latest industry survey examining the Service Level Management (SLM) challenges and strategies of large-scale organizations. The survey examines the value end-user organizations place on service level agreements (SLAs) as a management mechanism to govern their internal IT/network performance and as a measurement tool for monitoring the quality of services provided by their external suppliers. The survey was also intended to determine if these organizations consider the SLM concept just vendor hype, or see SLM products and services helping them more effectively manage IT services provided to their end-users and customers. For the full results of the Service Level Management survey or previous INS surveys, or to participate in INS' latest survey focusing on Network Security, please visit the INS website at http://www.ins.com
Help Desk Institute Practices and Salary Survey - Both reports have been staples of HDI since its inception and HDI is changing the way it is gathering data for the reports. Complete both surveys by August 14th, to register to win a 3Com Palm Pilot at www.helpdeskinst.com.
