Real Market Research
Support Stock Index & News
Wednesday, August 5, 1998

Today's SSDEX Figures

Index

Close

Change

Percent

SSDEX
Dow
Nasdaq
S&P500

64.43 8546.78 1788.20 1081.43

0.16
59.47
2.56
9.31

0.24% 0.70%
0.14%
0.87%

Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year.

Support Resource Center
SSDEX in Review (History)
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Today's Gainers and Losers

   Company   

   Close    

 Change 

 Percent 

Siebel
Vantive
Clarify
Remedy
West Tel
Melita
Sykes
SITEL
APAC Tel.
ICT Group
Inference
SPS Pay
Astea
Aegis Comm
Applix
IMA
Aspect
Teletech
Precision
Datawatch
Firstwave
Peregrine
Pegasystems
Versatility

25 5/16
10 15/16
12 1/16
11 5/8
14 7/16
11 5/8
17 11/16
5
5 11/16
2 1/2
3 1/8
31 5/16
2 3/8
2 3/16
2 31/32
7 5/8
27 3/4
9 5/8
6 1/8
1 7/16
4
31 1/2
24
15/16

1 5/16
9/16
9/16
1/2
9/16
7/16
1/4
1/16
1/16
0
0
- 1/16
- 1/16
- 1/16
- 3/32
- 1/4
- 15/16
- 3/8
- 1/4
- 1/16
- 5/16
-2 1/2
-2 1/4
- 1/8

5.47%
5.42%
4.89%
4.49%
4.05%
3.91%
1.43%
1.27%
1.11%
0.00%
0.00%
-0.20%
-2.56%
-2.78%
-3.06%
-3.17%
-3.27%
-3.75%
-3.92%
-4.17%
-7.25%
-7.35%
-8.57%
-11.76%



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HDI Tip of the Day
Fun can increase teamwork and improve the quality of work. For example, playing Pictionary at lunch is a great way to give your coworkers a fun, creative outlet that makes the day go faster. Games tend to be great tension reliever. -- From 301 Ways to Have Fun at Work by Dave Hemsath and Leslie Yerkes


      

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  Customer and Partner News    

Oracle Attracts 50 Customers to Front Office Service Applications

Oracle Corp. today announced that 50 additional customers have purchased Oracle Front Office Service applications since March 1998. Oracle Service is a solution for post-sale customer support that integrates front office applications such as sales and marketing with enterprise resource planning (ERP) systems such as manufacturing and financial management. New customers include American Homestar, Ameritech, Candescent Technologies, ICG Communications, and Shindaiwa, Inc.

Great-West Life Deploys Siebel Sales Enterprise To Create Team-Selling System

Siebel Systems, Inc. today announced that The Great-West Life & Annuity Insurance Company, a North American insurance company, has fully-deployed Siebel Sales Enterprise as its Enterprise Relationship Management system. The company is using its 350 Siebel seats across 30 U.S. sales offices.

  General News    

Former Oracle Executive Joins Remedy Corporation

Remedy(R) Corporation today announced the appointment of Jacques Sebag to the new position of vice president and general manager of European (EMEA) operations.

  Financial News    

Remedy Board Authorizes Share Repurchase

Remedy(R) Corporation announced today that its board of directors has authorized the repurchase of up to 3 million shares, or approximately 10 percent of Remedy's outstanding shares of common stock over the next twelve months. ``We believe our stock repurchase compliments our on-going investments in the business,'' said Larry Garlick, Chairman and Chief Executive officer. ``This share repurchase program is an expression of our confidence in our sales productivity and product development efforts.''

Support Services Conference & Expo - September 8-11, 1998: San Francisco, CA

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