Real Market Research
Support Stock Index & News
Tuesday,
August 4, 1998
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Today's SSDEX Figures |
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Index |
Close |
Change |
Percent |
SSDEX |
64.27 |
-3.07 |
-4.78% |
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Support Stock Index (SSDEX) is the support industry's health barometer. It is a measure of the stock performance for companies that sell products and services to the support / customer interaction industry. On 12/31/96, SSDEX's value was set at 100, making it easy to see how the industry is performing as a group. Quarterly in-depth reports are available for $99/year. |
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Support Resource Center |
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Today's Gainers and Losers |
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Company |
Close |
Change |
Percent |
Precision
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6 3/8
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9.68%
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Bringing together people, process and technology HDI Tip of the Day |
| The First Daily Report for the Service & Support Industry | |
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| Partner and Customer News |
Microsoft and ServiceWare Combine Knowledge Bases To Improve Technical Support for Customers
Microsoft Corp. and ServiceWare Inc. today announced that they will engage in a unique "knowledge exchange" program to provide customers of Microsoft® products with a wider range of technical information and problem-solving techniques. ServiceWare will use information from Microsoft's online technical support site, including the Microsoft knowledge base, to enhance Knowledge-Pak knowledge bases, which are comprehensive collections of technical support solutions and information. In addition, information from ServiceWare's Knowledge-Paks will be used to supplement Microsoft's extensive Support Online Web site. Full Story - http://www.realmarket.com/news/serviceware080498.html
ServiceSoft Delivers "Smart Answers" at Xerox
ServiceSoft Corporation, a provider of intelligent self-service support solutions, today announced that Xerox Corporation, a leader in document solutions, has deployed Web Advisor software to help its Human Resource staff provide reliable and consistent answers to employee questions. The Internet-based software enables the document company’s HR representatives to quickly and easily provide callers with personalized answers to a wide range of questions regarding procedures and policies for benefits and compensation. Full Story - http://www.realmarket.com/news/servicesoft080498.html| Product and Service News |
NetworkTwo Adds Support*Plus Customer Support Service to Portfolio of Outsourced Services
NetworkTwo Communications Group, a network outsource provider for Internet Service Providers (ISPs) and enterprise networks, today introduced Support*Plus, a level one support service that enables an ISP to outsource its help desk and customer support services.
HP's Electronic Support Center Adds Hardware Support and New, Task-based Interface
Hewlett-Packard Company today unveiled enhancements to its Electronic Support Center (http://www.us-support.external.hp.com) for HP 9000, HP 3000 and HP NetServer system customers. Previously dedicated to software support, the center now includes hardware support offerings and features a new, task-based interface. A specific "What Would You Like To Do?" page has been be added to this interface, allowing users to get right to the information they need the first time. The more user-friendly interface is designed to facilitate navigation through the HP Electronic Support Center and to enable customers to access the information they need quickly and easily.
Aspect Telecommunications Expands Operations Into Japanese Market
Aspect Telecommunications today announced the recent opening of Aspect Telecommunications Japan Ltd. based in Shinjuku-ku, Tokyo, Japan. Aspect is targeting the growing CTI market in Japan which is being fueled by the recent introduction of caller ID by Nippon Telegraph and Telephone (NTT), the deregulation of the financial services market and the tremendous growth of the telemarketing services industry in Japan.
Pegasystems Appoints Swithenbank to Lead Development and Channel Marketing Functions
Mr. Swithenbank has been on the Board of Directors at Pegasystems Inc. since 1996. In addition, Mr. Swithenbank has been President and CEO of Harte- Hanks Data Technologies, a major vendor of database marketing software and services, since 1990.