UniPress released FootPrints Deploy Suite - a new add-on module with capabilities for a broad range of desktop management activities. The new FootPrints Deploy Suite provides FootPrints-powered service desks with enhanced software deployment, patch management, and asset discovery capabilities, giving agents more tools to troubleshoot and resolve technical issues.

Oracle announced general availability of the Oracle Identity and Access Management Suite, an integrated portfolio of products that protect applications, critical systems and data from unauthorized access.

Undergoing a period of pivotal change, the healthcare industry in North America provides no lack of opportunities for IT vendors. While both healthcare provider and payer spending on IT will grow strongly in the next 5 years, understanding the key areas of investment is crucial in an industry that has just begun to invest more aggressively in IT. These are the key findings from a new report by independent market analyst firm Datamonitor (DTM.L). In its report, Technology Opportunities in the North American Healthcare Market, Datamonitor anticipates that North American healthcare provider and payer spending on IT will total $39.5 billion by 2008. These investments are largely driven by national and regional drives toward electronic medical record (EMR) adoption.

Xenos Group announced that New York¹s Tioga County has completed implementation of infoWEB, an enterprise class report and document management solution. Tioga County will rely on infoWEB to automate the processing of purchase orders and a wide variety of other eforms, and to electronically distribute internal reports.

Indiana University has completed a telecommunications upgrade to offer the university community unified messaging services based on Interactive Intelligence software called Communite. The services will be offered to faculty, staff and potentially students, at the Indiana University Bloomington and Indiana University-Purdue University Indianapolis (IUPUI) campuses.

iFusion Solutions announced that Absolute Software has upgraded to Microsoft Dynamics CRM 3.0. This program provided Absolute Software and their Microsoft CRM partner iFusion Solutions, the unique opportunity to upgrade from Microsoft CRM 1.2 to 3.0 before the product was available to existing customers or the general public.

In a nation-wide study that looked at more than 1,100 customer service calls received by RESCUECOM during the month of October, 2005, "Windows Won't Start" was the most frequently identified problem, experienced by 20 percent of customers. This was followed by "Internet Connectivity Difficulties" (17 percent); "Computer Running Very Slow" (16 percent); "Data Loss" (11 percent); "Printer Not Working" (6 percent) and "Networking Problems" (5 percent). "All Others" made up the remaining 25 percent.

Siebel announced that Singapore-based NBOGroup has transitioned to Siebel CRM OnDemand from Salesforce.com. The NBOGroup has been conducting leadership development, communication, and interpersonal skills training across Asia since 1988.

SITEL announced the signing of a multi-year agreement with one of North America's energy solutions companies, to support their customer care and sales contact functions. The 5-year agreement further underscores SITEL's leading service offering in the utility industry, where its solutions are provided to utility companies on four continents.

China's landmark West-East Gas Pipeline Project (WEPP) has selected an IP-based converged networking solution from Nortel to power quality voice and multimedia communications, both wired and wireless, along its 4,200-kilometer route.