In staunch support of authentication as a necessary step in fighting spam, SKYLIST, an email service provider and deliverability leader, announced the top 8 email authentication myths. SKYLIST identifies these myths as common misconceptions and the major reasons that an estimated half of all email marketers do not authenticate their messages. According to SKYLIST, the top email authentication myths are 1. Authentication was designed as an anti-spam solution but it does not work. 2. Complying with email authentication standards is difficult. 3. There is no benefit.

ClickSoftware announced a new license and service agreement with a global telecommunications company selling equipment and services to mobile and fixed-line communications and network operators worldwide. The company has purchased several products from ClickSoftware's ServiceOptimization Suite, including tools for optimized scheduling, analytics and mobility.

Open-source vendor SugarCRM announced the beta release of Sugar Suite 4.0, an application the company claims has enough functionality to attract enterprises of every size. Sugar Suite 4.0 has been developed with many more features than its predecessors. It has advanced-reporting capabilities and customizable dashboards, including campaign management, workflow management, and access control. Plus, the new version will come with enhanced lead-sharing capabilities and e-mail-handling features.

Avidian Technologies announced the launch of Prophet 3.0, the newest version of its leading Outlook-based sales software solution. Avidian also announced that Prophet will be available for the first time for enterprises with Prophet Enterprise Client and Prophet Enterprise Server.

SAP announced that customers across a variety of industries have selected the newest version of mySAP Customer Relationship Management (mySAP CRM) to drive business growth and improve end-user productivity across sales, service and marketing roles. The Whirlpool Corporation, Bluefin Solutions and Purdue University are among the latest companies leveraging the recent release of mySAP CRM for better customer insight, improved decision- making and enhanced forecasting processes.

Soffront announced improved IT asset discovery and management capability for it's Help Desk software. This improved capability allows companies to audit computer assets in remote locations such as home offices. This capability solves a critical problem of taking inventories of hardware and software assets and managing software licenses for remote employees.

Witness announced that the underwriters of its offering have exercised their over-allotment option and completed the purchase of a total of 4,715,000 shares of common stock at $20 per share.

DHL announced the launch of the DHL Partnership CARE (Customer Activation Resolution and Enhancement) Program. As part of the DHL focus on providing best-in-class customer service and a superior customer experience, the Partnership CARE program is designed to identify and tailor solutions to individual customer needs.

CosmoCom announced that SBS, a marketing consultancy and contact center outsourcer based in Edinburgh, UK, has chosen CosmoCall Universe to support both its existing business and its innovative growth plans.

AMC Technology announced Lennox International as a major new customer. LII chose the AMC product suite to integrate mySAP Customer Relationship Management (CRM) Interaction Center with Avaya Enablement Services (AES) to enhance service in their reseller support center located in Richardson, Texas.