HDI announced two new publications to help senior level support managers and corporate executives better understand and manage IT support. The Executives Guide to Understanding Executive Support, authored by Robert Last provides a brief introduction for CIOs and IT executives to the concepts and techniques that are involved in managing a support center as a strategic asset.

ATG announced that Genpact has purchased and deployed ATG Knowledge to improve upon the unparalleled support the company provides its customers through an agent-assisted call center.

Avaya announced a new telecommuter solution that embeds virtual private network (VPN) remote capabilities into Avaya's family of IP telephones. Businesses can use this solution to extend headquarters-quality communications to employees working from any home office, temporary work site or emergency location.

RightNow announced that Ancillary Care Management selected RightNow Service and RightNow Voice for the development of its next-generation contact center. By implementing RightNow's on demand CRM solutions, ACM will be able to deliver customer service across all communication channels to its rapidly growing healthcare payer and provider clientele.

Utopy announced recent successes with CCH Incorporated's deployment of Utopy SpeechMiner Analytics Solution. By capturing intelligence from countless hours of customer conversations, CCH is able to realize a host of strategic benefits, including improved decision-making, more responsive, consistent and accurate customer service and reduced operational costs.

Leading SSL VPN technology company Aventail is adding a Web collaboration solution to its secure, remote access product. Aventail Secure Collaboration extends Aventail's leadership in secure access between users and applications to now include secure user-to-user communication.

Onyx announced that WCI Consulting has joined the Onyx Global Alliance Program. WCI Consulting is a business intelligence and systems integration solutions provider working with Onyx to provide complete customer management and analytics solutions to enterprise customers in Onyx's target markets.

Amdocs announced that YELLOWPAGES.COM has selected Amdocs implementation and customization services to consolidate its Internet Yellow Pages systems. YELLOWPAGES.COM has also chosen Amdocs advertising and media software to efficiently manage customer data and digital content, as well as to automate all online advertising workflow activities.

Salesforce.com announced Salesforce Sandbox, a new service that will provide customers a replica of their existing Salesforce deployment for streamlining the process of customizing, building and deploying new on-demand applications to enable them to manage and share information on-demand across their entire enterprise.

eOn Communications announced that financial results for the first fiscal quarter ended October 31, 2005 will be profitable. Detailed revenue and earnings will be released on December 13, 2005.