PAR3 Communications announced the acquisition of EnvoyWorldWide, a provider of high-availability notification services for business continuity and emergency communications. The union of these two companies creates a single source for notification solutions that meet the growing needs of the enterprise, from collections and customer service to the communication of unplanned events that threaten the continuity of business operations.

eGain announced that Thomson Education Direct has deployed eGain Mail to manage relationships with prospective and enrolled students. Thomson Education Direct is using the solution to manage inbound and outbound interactions with students regarding grades, shipments, fees, financial aid and related issues.

Primary Matters releases a narrated presentation to define the use and benefits of activity-based analysis in the customer support and contact center. Activity-based analysis is used within numerous departments of customer support and contact centers including planning, finance, HR and technology departments.

Avanade announced the availability of their Enterprise CRM solutions for Health Plans, Financial Services and Customer Care leveraging the highly anticipated Microsoft Dynamics CRM 3.0 product. Avanade's new health plan solution and the release of the financial services and customer care solutions on Microsoft Dynamics CRM 3.0 are designed to capitalize on the enhanced product capabilities including marketing automation, reporting and analytics.

ClickSoftware Technologies announced that the Board of Directors of ClickSoftware has approved the accelerated vesting of unvested employee stock options, granted to employees and officers, with exercise prices of $1.75 or above. Accordingly, options to purchase approximately 0.8 million shares became exercisable immediately.

Enpocket announced the availability of the Enpocket Content Engine. Designed to give media and content companies a fast, cost-effective way to build a mobile presence, the Enpocket Content Engine can be paired with the Enpocket Marketing Engine in order to monetize a company's mobile application by driving subscriber traffic and enabling third-party advertising.

ServicePower's Field Service Solutions (FSS) Division announced that it has entered into an agreement with Sylvan Source to provide a warranty service solution for Sylvan Source ultra-clean water systems. ServicePower will provide contractor recruiting, network management, call center operations, electronic dispatch, claims processing, payment distribution, and analytics for Sylvan Source products sold in the United States.

StayinFront announced its latest release, StayinFront CRM 9.3. This release is designed to improve the user experience on Tablet PCs by meeting the highest Microsoft pen-perfect standard of integration within the Microsoftâ Windows XP Tablet PC Edition 2005 operating system.

Microsoft announced details of its partner initiatives for the release of Microsoft Dynamics CRM 3.0. The company has been working with a wide array of partners within the Microsoft Partner Program over the past six months to bring solutions based on Microsoft CRM to market as soon as possible. Prospective Microsoft customers will find that their preferred partners are ready to deliver the value of this new generation of Microsoft CRM. In total, more than 2,500 partners organisations have participated in the Microsoft CRM Early Access and Microsoft CRM Showcase programmes, which began in the summer of 2005.

TechTeam Global announced that it has been chosen by industrial real estate firm Duke Realty Corporation to deliver help-desk and desk-side management support for all of its IT hardware and applications. During the three-year contract, TechTeam will help Duke Realty expand its national presence while increasing end-user self-help solutions, improving first-call resolution, and reducing costs.