Microsoft announced the general availability of Microsoft Dynamics CRM 3.0, the new release of Microsoft's customer relationship management solution for small businesses, midsize companies and large enterprises. New configuration, customization and integration capabilities make it easy for customers and partners to deploy highly tailored solutions that drive measurable business results and offer a low total cost of ownership.

Intalio announced that it has acquired FiveSight Technologies. FiveSight is the company that brought to market the first open source implementation of the BPEL 2.0 specification, developed to address the growing need for Business Process Management (BPM) as a core competency for companies large and small.

Merced Systems announced that IEX has introduced the TotalView InSight Performance Manager built on Merced Systems technology. InSight is an advanced performance management module of the IEX TotalView Workforce Management system, providing contact centers with a unified view of operational metrics and allowing every employee in the operation to make better fact-based, data-driven decisions.

Scribe Software announced its release of the Scribe Adapter for Microsoft Dynamics CRM 3.0. Implemented at thousands of CRM customers, by hundreds of Scribe Certified Resellers, Scribe's integration tool, Scribe Insight, has been the keystone to sharing and accessing all important customer data within a company's CRM environment.

Service and support professionals are on the hunt for new processes and procedures that can deliver an immediate impact. Better execution is the key - strengthening both customer satisfaction and bottom-line financial performance. So these professionals are asking: What's working out there? What isn't working? They know that the best sources for these new ideas are their industry peers. The SSPA is seeking speakers for their next event.

ASC announced the implementation of its VoIP Recording Solution for Cisco by E.ON Thüringer Energie AG.

Epicor announced that it has completed the acquisition of privately held CRS Retail Systems based in Newburgh, NY, in an all cash transaction for approximately $121 million.

RightNow announced that it was ranked No. 1 in CRMGuru.com's recent study of CRM solution providers, based on its highest CustomerThink Relationship Quality Index (CRQI) score. RightNow beat out Microsoft, PeopleSoft, Salesforce.com, Siebel and others for top honors.

Verint Systems announced record sales of $78,238,000 for the third quarter of fiscal 2005, ended October 31, 2005, a 22.3% increase compared with $63,989,000 for the third quarter of fiscal 2004.

The United States Rare Coin and Bullion Reserve relocated from Beaumont, Texas to Austin in a matter of hours on September 22, 2005 to avoid Hurricane Rita. Doing so saved the company an estimated $1 million in lost sales, according to Steve Orlando, chief operating officer. The United States Rare Coin and Bullion Reserve did not experience downtime or loss of services while other businesses and competitors lost their call center operations for several days or even weeks.