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12/2/05 - How Many Companies Use NP?
Very few. At least that is the opinion of many of our readers. Some peg the figure in the 10% range. Others feel that number is too low while still others think that number is too high. Of course, this is not a scientifically researched number so let's just stick with "the vast minority of companies use NP."
However, some are seeing leadership. One reader noted, "It's an idea that's catching on at the highest levels at companies, even being discussed in quarterly earnings calls from companies like GE, Intuit and FileNet." Another reader suggested, "NP is like reporting your 'earning per share'. You certainly need more details to run the business...but the analysts use that one number to gauge overall performance."
In summary, not many organizations are doing NP metrics today but enough are seeing it as a way to establish leadership and growth. Likewise, expect to see more organizations embracing NP in the near future.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Westbury announced the release of Report Manager 4.55. Report Manager is the reporting module within Westbury's Service Desk Intelligence solution.
In the newest survey conducted by the Chief Marketing Officer (CMO) Council, only 10 percent of the respondents say their marketing groups are "highly influential and strategic" within the company, while less than half believe their teams are "well regarded and respected." This at a time when two-thirds of CEOs polled say their marketing groups are mission-critical for creating top-line company growth.
Teradata announced the acquisition of DecisionPoint Software (DPS), a software company focused on providing an integrated data foundation for financial and performance management. DPS tools capture and move continuously changing data from the financial source systems into a data warehouse, automatically reconfiguring the analytic environment as needed.
NICE Systems announced a supply relationship with Honeywell that is designed to capitalize on the growth opportunities NICE expects to result from its recent decision to acquire FAST Video Security AG. The newly aligned relationship will provide a broader range of solutions for the smart-based video IP market.
Business Objects announced the general availability of BusinessObjects XI Release 2. The new release brings simplicity to end users, delivers trusted information, and makes it easier for customers to standardize on a single BI platform.
Sage Software announced that its Sage Timberline Office Customer Support department has earned its fifth consecutive Support Center Practices (SCP) Certification.
The Oracle Academy and the South Carolina Department of Education announced an expanded partnership to develop South Carolina's workforce through secondary school information technology career preparation. Building upon the success of 19 pilot schools in 2004, the state plans to more than double the number of participating schools, bringing the total to 50 schools by 2006.
Varicent Software announced that the latest version of Varicent SPM supports PostgreSQL v8.1. PostgreSQL is an open source relational database system, with more than 15 years of active development and a proven architecture that has earned it a strong reputation for reliability, data integrity, and correctness.
Symbol Technologies and Avaya announced the availability of a joint mobility solution that helps mobile professionals access essential enterprise applications and communications capabilities as they roam throughout their workplace.
Selectica and ROME Corporation announced they have signed an OEM agreement. The agreement allows ROME to embed components from Selectica's Contract Performance Management into its flagship CreditRisk solution to provide the energy industry with a single unified platform for improving financial accountability, risk management and contract performance.
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 FEATURE WEBCAST (more) |
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"Contact Centers with Nine Lives: Business Continuity Strategies"
Ed Margulies, COO, Telephony@Work
In today's contact center, it is increasingly more important to develop a hedge against disaster. Take labor strikes, power outages, terrorism and natural disasters. What steps have you put into place to ensure maximum up time for your operation? In this session, you will learn how to identify the most essential business continuity disciplines and strategies for smooth transition and recovery during exigent circumstances. Learn how you can mitigate risk in your contact center and maintain workflow integrity with the proper tools. Session topics include: Disaster Recovery, Transactional integrity and security, and Graceful Operations Scaling & Implementation.
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| CRMAdvocate Stock Index |
| CRMSI | 46.28 |  | 3.49% |
| Dow Jones | 10,912.57 | | 0.98% |
| Nasdaq | 2,267.17 | | 1.52% |
| S&P 500 | 1,264.67 | | 1.20% |
| Top Gainers |
| salesforce.com | 32.94 | | 1.09 |
| Verint | 38.6 | | 0.97 |
| eOn | 14.32 | | 0.49 |
| Top Losers |
| ICT Group | 15.47 |  | -0.55 |
| Interact Intell | 4.59 | | -0.32 |
| AVAYA | 11.66 | | -0.26 |
| Complete Stock Index |
| As of close 12/01/05 | |
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Seven Ways Real-Time Mobile Solutions Can Maximize Your CRM Investment - Control is moving to the customer. It is the result of an historical trend that's unavoidably linked to the maxim H. Gordon Selfridge coined at the turn of the last century: "The customer is always right." We, as consumers, are flexing our purchasing muscles like never before and the effects on business-as-usual have been dramatic.(Antenna Software)
|  | | Why Did They Buy? - Here's a novel idea: Go visit your new customers four or five months after they purchased your software and after they have deployed it into production use. Ask them, "How are you using our software? What applications have you implemented? What value are you receiving?"(The Second Derivative)
| | | A fine pair for SMBs: CRM and e-commerce - A little more than a year ago, when Oriel Wines opened for business, the people there knew they would need an integrated, one-stop shop for back-office, front-office and e-commerce applications.(SearchCRM)
| | | The Failed Search for a Single View of the Customer - Organizations continue to struggle to improve customer satisfaction.(Intelligent Enterprise)
| | | Companies Find Faster Call Resolution Key to Cost Center Profitability - As companies face a backlash against offshore call centers, or are simply finding it was not the right solution for their particular business, they are bringing service back to the U.S. This doesn't need to be cost-prohibitive however. Nearly 80 percent of the time and cost of providing customer service is spent on service resolution.(CRMToday)
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"OUR TAKE"
Articles (more)