Primary Matters announces the release of a new White Paper titled "Selling Technology to Customer Support and Contact Centers". This paper provides insight into the use of activity-based ROI/TCO analysis by vendors to quantify the impact of new technology for customer support and contact centers.

Infinity Info Systems announced that Trexis is joining its team. Together, the combined company will offer a broader range of services and expertise, including CRM solutions for financial services, publishing, life sciences, food and facility management, and business services customers.

LivePerson announced the availability of Timpani 7.5, the newest release of its hosted enterprise software solution. By supplying enhanced capabilities that enable ongoing refinement of online sales, marketing and service activities, Timpani 7.5 enables LivePerson clients to improve conversion rates and increase customer satisfaction.

neuf Cegetel has deployed a VoIP solution from Nortel to provide carrier-grade voice services over DSL broadband access to businesses and consumers throughout France.

ICT GROUP and APX Logistics announced an integrated joint marketing initiative. ICT GROUP's alerting service utilizes advanced interactive voice response (IVR) technology to provide customers with useful information through the delivery of automated, customized messages.

RightNow announced that Susan Carstensen, CFO, will be participating in an On Demand software panel, hosted by Think Equity Partners, on Wednesday, November 30, 2005 at noon (ET) in Boston, MA.

NextNine announced that it has accepted an invitation to serve as a presenter at Broadband Europe 2005 (BBE) in Bordeaux, France, on Monday December 12, 2005, at 5:00 PM. Entitled, "Defining Next Generation Broadband Service and Support Using the Proactive Automated Approach," this presentation will provide an in-depth look at NextNine's Virtual Support Engineer concept.

The Sant Corporation announces the results of its global customer satisfaction survey. The August 2005 research reveals that companies implementing Sant Suite software realized an average productivity improvement of 37 percent with a win rate increase of 25 percent. The research also reveals data related to customer satisfaction, cross selling, technical support, and business outcomes.

SupportSoft announced with Thomson the successful integration of products from both companies to automate the installation of triple play services. The two companies will initially showcase the combined solution's capabilities for "zero-touch configuration" of DSL CPE, as well as online customer-driven installation for either new VoIP or IPTV service upgrades at a series of demonstrations this week in Germany.

ViryaNet announced that Gold Coast Water (GCW), a utility providing water and wastewater products and services to residential and commercial customers in Queensland, Australia, has contracted with ViryaNet to implement ViryaNet's FOCUS product. GCW intends to use ViryaNet's FOCUS product to improve the operational performance of its field service delivery organization.