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11/14/05 - Last Chance to Vote For Your Favorite CRM Blog
SearchCRM is sponsoring a "Best CRM Blog Awards" program to recognize the most outstanding and popular blogs in the CRM market in the eyes of CRM practitioners. That means you. Now all you need to do is select your favorite.
I've been very careful not to call this column a blog. But by popular definitions, I guess "Our Take" is a blog. Regardless, we have been nominated for the award and I hope you will take the opportunity to review the list of nominees and vote for your favorite, even if it isn't CRMAdvocate. (Note: we show up as "CRMAdvocate's blog")
Even if you don't vote, take a moment to check out the other CRM blogs.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Tigerpaw Software has completed work on its version 10 release, Tigerpaw CRM+. Chief among the new additions are a revamped and much-improved user interface, brand new features like project management and subcontractor support, enhanced business analytics highlighted by a new dashboard, and expanded customization tools.
Today at the Red River Valley Government Summit hosted on the Microsoft Campus, Genticity, a leader in providing inbound, outbound and blended Client Interaction Management Solutions to the Contact Center industry and Diamond Municipal Solutions, a leading provider of Microsoft based revenue and financial management solutions for local governments, announced a strategic alliance that will deliver Genticity's Customer1 solution through the Diamond Municipal Solutions US partner channel network.
Soffront announced a more powerful Advanced Outlook Integration Module. The Advanced Outlook Integration Module allows users to link incoming and outgoing Outlook email messages to any record within their CRM system.
Data Collection Resources announced the general availability of CEMS Release 5.2. CEMS 5.2 offers intuitive new features that make managing and reporting agent performance less complex and more robust. New features include easier management of pre-recorded events, additional agent management protocol, added real-time capabilities and the addition of new management report templates to the CEMS' management reports library.
Translations.com and FatWire Software announced the debut of a combined product offering that eliminates barriers to cooperation between global resources. The integration of these two products provides a collaboration-based solution for localizing global content into multiple languages.
CrossTec announced the availability of NetOp On Demand v1.3. The new Internet-based remote control solution, developed by Danware Data A/S, enables help desk professionals to connect directly to end users' machines in seconds.
Satuit Technologies announces a partnership with Bluespring Software to deliver extended CRM solutions to its client base. As a part of the agreement, Satuit will integrate and distribute Bluespring's BPM Suite.
Antamis Sprl announced an alliance agreement with SugarCRM. Antamis will provide a full line of planning, implementation, deployment and customization services in multiple languages, as well as full maintenance and support for all the editions of Sugar Suite.
Aspect Software announced that Telerx has expanded the voice-over-Internet (VoIP) capability of its existing PSTN contact center using Aspect Uniphi Connect. Aspect Uniphi Connect makes it possible to manage IP-based agents and PSTN-based agents from a single platform.
Vendavo and SAP announced that SAP AG will offer a solution for price and margin management by reselling Vendavo's price management software suite to its customers within manufacturing industries such as chemicals, high tech and oil and gas. The new solution, which is "Powered by SAP NetWeaver," will complement and enhance the price execution capabilities of mySAP ERP and mySAP CRM with pricing analytics, a framework for price setting and policy management; and interactive negotiation capabilities to recommend, negotiate and evaluate prices and terms on sales agreements.
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 FEATURE WEBCAST (more) |
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"From Tactical to Strategic: The Workforce Optimization Maturity Model"
Bill Durr, Principal Solutions Consultant, Witness Systems
Asking about the maturity of a contact center is certainly a delicate matter. But it is a question that has to be asked. In this webcast, we explore a maturity model that gives you new insights into your own organization and explores how you can make your contact center a change agent for the entire business. What you will hear will help you move from a tactical to strategic way of thinking, especially in the area of workforce optimization. So if you are dealing with the unprecedented pressures brought on by the Internet, hyper-competition, and voice over IP along with the familiar demands of cost-cutting and employee retention, this webcast is for you. Register now to receive your complimentary copy of Witness' latest white papers: "Reinvention of Workforce Management" and "Reinvention of Quality Monitoring."
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| CRMAdvocate Stock Index |
| CRMSI | 44.16 |  | 0.54% |
| Dow Jones | 10,685.88 | | 0.43% |
| Nasdaq | 2,201.59 | | 0.22% |
| S&P 500 | 1,234.45 | | 0.28% |
| Top Gainers |
| Verint | 38.87 | | 1.52 |
| Vignette | 18.36 | | 1.04 |
| SPSS | 29.5 | | 0.54 |
| Top Losers |
| NICE | 44.81 |  | -0.45 |
| Sykes | 13.99 | | -0.44 |
| Amdocs | 28.04 | | -0.42 |
| Complete Stock Index |
| As of close 11/11/05 | |
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GET YOUR OWN COPY OF CRMAdvocate
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 White Papers (more)
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Stinky Branding - The smell of armpits, dirty laundry, and soiled diapers are all now highly sought-after scents, as companies, pursuing smelly-branding have all lined up, excited for having exclusive rights to aromas which they can use to bring odor to their lifeless products. Like, peachy-smelly-bras or chocolate-smelly-underpants and so on.(ABC Namebank)
| | | A Philosophy of Success - Sam Falletta built a successful career with incept Corporation over the past eight years. Incept provides direct marketing services for commercial businesses, from medium size to Fortune 500 firms, and is a leader in the blood donor recruitment industry. Falletta was recently promoted to the position of President.(Incept Corporation)
| | | Will Enterprise Search Tools Help Your Sales Reps Sell More? - Understanding the difference between Enterprise Search Tools (ex. Google) and Technologies Specializing in Sales Knowledge Sharing(Involve Technology)
| | | Using an Online Survey to Put Customers on Your Side - To win over hesitant advertisers, wouldn't it be helpful to have an 8 million standing army on your side? Guideposts, a leading publisher of inspirational books and magazines with a total circulation of over 8 million, decided it was time to try some innovative techniques to reach out to customers and show the advertisers the full power of its readership community.(WebSurveyor)
| | | CEM Panel Discussion - Customer experience management (CEM) is garnering a great deal of attention in the CRM industry. A panel of industry experts discuss the importance of CEM to the enterprise and shed light on what it will take to successfully implement a winning strategy.(CRM Association)
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"OUR TAKE"