Business Objects announced that it has closed the acquisition of privately-held Infommersion, a vendor of interactive visual analytics. The acquisition provides Business Objects with innovative visual analytics and a unique way for users to gain the most value from their corporate information.

In a new CRM report, research firm Gartner has noted that revenue generated from CRM software licenses should continue to grow, driven by quickly moving industry segments, such as marketing automation. License revenue grew by 2.9 percent by the end of 2005, compared to 2004 figures, noted Gartner analyst Sharon Mertz in her report. She predicted that revenue will climb to 3 percent through 2009.

Talisma congratulates Pitney Bowes for being selected by Gartner as the recipient of the inaugural Gartner CRM Innovator award. The award acknowledges Pitney Bowes' innovative use of Talisma Chat to boost agent productivity, ensure a positive customer experience, and increase revenues.

The Call Center School (TCCS) announces the publication of its latest book, The Power of One. The book, written by TCCS founding partner Penny Reynolds, is a book aimed at the frontline staff in a call center.

ClickSoftware Technologies announced a new license and service agreement with Pacific Gas and Electric Company (PG&E). PG&E has purchased ClickSoftware's ServiceOptimization Suite, including tools for demand forecasting, capacity planning, scheduling and analytics.

M-Tech announced record sales in the third Quarter of 2005 for ID-Synch, M-Tech's user provisioning solution. Some of the new ID-Synch customers include: Affiliated Computer Services, Alyeska Pipeline Service Company, Amerisource, Central Parking Corporation, Independence Blue Cross, Kuoni Travel, McAfee, Migdal Insurance, Ontario Lottery & Gaming, Princeton University, Swift and Company, Sybase and many others.

Chordiant Software announced that RSA Solutions has selected Chordiant's integrated Enterprise Marketing, and Decision Management business solutions as core components of a new technology platform supporting its expanding relationship sales and marketing business model focused on the organic growth needs of the financial services industry.

Onyx announced general availability of Onyx Process Manager 5.1, with enhancements that make it even easier for customers to rapidly create, validate, and deploy their unique customer processes. Onyx Process Manager is a platform that allows customers to automate, manage, and adapt customer-centric business processes to optimize business performance and agility.

Siebel Systems announced that CallTower selected Siebel CRM OnDemand over Salesforce.com for its strategic CRM implementation. CallTower delivers hosted VoIP communications solutions built with high-end features and applications not found in other VoIP products.

ViryaNet announced that Northgate Information Solutions will upgrade its service delivery operations onto the ViryaNet Service Hub platform. Northgate had been using iMedeon's iM:Work solution. ViryaNet acquired iMedeon, Inc. in February 2002.