Business Objects announced it has closed the acquisition of SRC Software. The acquisition was an all cash transaction of approximately $100 million US for all outstanding shares of SRC Software.

Five9 announced that XACT TeleSolutions has deployed the company's Virtual Contact Center, helping the provider of outsourced communications and call handling solutions grow to more than 100 agents. With Five9, XACT can obtain customer interaction metrics on each of the more than 1000 toll-free numbers it services for its clients as well as reduce monthly IT costs.

Sage Software announced that customer support teams for its Sage Abra HRMS, Sage Carpe Diem, Sage FAS Fixed Assets, and Sage TimeSheet products have achieved re-certification under the prestigious Support Center Practices (SCP) Certification program, after audits of the company's St. Petersburg, Fla., and Herndon, Va., support centers.

Recruiternet announced that Hannaford Bros. has selected its Projectix applicant tracking and talent management solution. The supermarket chain will deploy Projectix to power both store-based hourly hiring as well as company-wide salaried recruiting efforts.

FrontRange Solutions reported an increase in revenues and profits for the quarter ended July 31, 2005. Total revenue for the quarter increased to $21.9 million, an increase of more than 10 percent from the $19.9 million for the three months ended June 30, 2004, which is the last comparable period.

InVision Software is to showcase a new approach to Workforce Management at Call Centre Expo with its Multi-Activity Scheduling solution, which delivers productivity and efficiency improvements for multi-skill Contact Centres, in a fraction of the time and with a fraction of the effort required by previous-generation systems.

ViryaNet announced that its partner, Aspective, has signed an agreement with a new customer in the United Kingdom that calls for the deployment of ViryaNet Service Hub Mobile Workforce Management.

GWI Software announced that July new business sales figures of c.Support of 56% over the same period in 2004. Implementations include companies in industries such as government, education, manufacturing, retail, legal services, and telecommunications.

SDL International announced a solution purchase by euroscript Group. euroscript will standardize on the SDL platform on a company-wide basis to solve key challenges in its growing business, and to deliver higher-quality, more responsive services.

  "OUR TAKE" (more)

8/29/05 - The Value of a Hunter Perhaps hunters are hunters because of the incentives put in front of them. One reader wrote, "The hunter is too valuable and too expensive to use in the role of a farmer."   It seems many organizations put great value on hunting skills because a good hunter can be hard to find. Maybe it is because asking for the order is such a valued attribute. Regardless, it seems many organizations are dominated by the hunting mentality because hunters tend to have dominating personalities (apologies for the generalization).   Another generalization: many farmers are people pleasers. That is exactly the skill we value in them but it is often overshadowed by the aggressiveness of the hunter. Another attribute we reward.   Gary Lemke, Publisher (Share your thoughts)