UniPress announced that it is exhibiting its FootPrints line of products and services at the 2005 Army DOIM/AKM Symposium. At the show, UniPress is featuring its new release of FootPrints 7.0, and FootPrints Change Management, a new solution for change and approval management.

IEX and Keynomics announced an alliance. IEX will offer its customers Talk, Type, Listen, a contact center agent productivity training program that enhances agent computer keyboarding and transcription skills.

AIM Technology announced that UK's retailer Argos has selected AIM Technology's AIMCall to help drive performance improvements at its contact centers in Widnes, Stafford and Bolton, UK. AIMCall is currently being implemented and is due to go live at the end of August 2005.

Sento announced that Michael Williams, vice president of U.S. operations for Sento, has been named to the Service & Support Professional Association's (SSPA) Standards Board which is working with J.D. Power and Associates to jointly develop the criteria for the recently announced J.D. Power and Associates Certified Technology Service and Support program.

Cardiff has selected contact center communications management software from Apropos to improve its citizen-facing Connect to Cardiff contact center. In addition to helping Cardiff Council modernize its communications infrastructure, Apropos' multi-channel communications support has helped it meet the government's social inclusion standards.

SPSS announced that the Research Institute on Addictions (RIA) at the University at Buffalo, State University of New York is using SPSS to improve survey research. SPSS has enabled RIA to increase the volume and quality of survey research projects it can process and to report reliable results more quickly.

Avaya announced it is working with Intel to improve communications for the growing mobile workforce by enhancing the quality of voice over wireless networks. Specifically, Avaya will optimize its Avaya SIP-based, IP Telephony Softphone for laptop PCs based on the Intel Centrino mobile technology.

Maximizer Software announced that Gemcom Software International has selected 'Maximizer Enterprise' to manage its customer relations. Gemcom will use 'Maximizer Enterprise' to capture customer information and create a more client-centric view of the business.

Performance Management company Opus Group has added three new customers from the insurance and healthcare industries including Allied Insurance, a Nationwide Company, Fiserv Health and HealthNow New York.

Siebel announced that Chuck Latham Associates (CLA) has selected Siebel CRM OnDemand as its solution for sales, marketing, and customer service.

  "OUR TAKE" (more)

8/24/05 - Nurturing Hunters As we talk about hunters and farmers, we often pit them against each others similar to the Mars/Venus comparisons. Are hunters and farmers really that different or do they share more similarities than differences?   One reader wrote, "It appears to me that hunters, for the most part, do possess the abilities necessary to begin the nurturing relationship with the customer (skills that the farmer possesses). Therefore, why the big gap between hunters and farmers? Hunters use a variety of ways to win over customers. Most of it is interaction with the customer, building trust and promising to work together for a brighter future."   Does the hunter have nurturing qualities? For the most part, I would say "yes." However, the bigger question might be whether or not the hunter finds the same thrill or incentive growing the installed base as "big game hunting" associated with bringing in the new kill.   Gary Lemke, Publisher (Share your thoughts)