UniPress unveiled FootPrints 7.0, a version of its service desk product line and services. Widely used by more than 2,000 organizations, FootPrints offers a 100% web-based platform to automate help desk and customer support operations, as well as other business-critical processes.

Aliant announced that more online self-service options are available to customers via their web site - www.aliant.net. Customers will save time by using Aliant.net, day or night, to get answers to non-technical and technical questions in real-time, through online self-service, thanks to a partnership with eGain.

Courion announced that its President and CEO, Chris Zannetos, will co-chair the TechNet CEO Cyber Security Task Force.

Acetta announced the availability of a new guide designed to help companies of all sizes and stages effectively select the best CRM software solution to meet their unique business needs. Available online for FREE at www.acetta.com/selection, the guide, titled CRM Software Selection - How to Make the Right Choice, delivers expert advice on the most common mistakes organizations make during the CRM technology selection process.

Based on new license revenue, FrontRange is identified as a Global market leader in the "IT Service Desk for Enterprise Management" market according to a Gartner report entitled "Market Share: Enterprise Management, Worldwide, 2004."

Epiphany and Capgemini released the results of an industry survey showing that Inbound Customer Marketing (ICM) generates a healthy return on investment for those companies that have deployed it, with more than 44 percent of companies surveyed achieving greater than 25 percent ROI on their implementations.

Pegasystems announced its Business Process Management (BPM) software now supports 60% of the world's global payment investigations volume, with a total value exceeding $1 trillion daily. Since its first production system in 1985, Pegasystems has provided customers with solutions that improve productivity and control service costs by leveraging rules-based BPM technology.

IEX Corporation announced it has earned the 2005 Growth Leadership Award presented by Frost & Sullivan in the "World Agent Performance Optimization Markets" report. IEX also received the number one ranking in market share of workforce management software licenses for the 4th year in a row.

ViryaNet announced that it has completed a financing transaction with an existing shareholder, LibertyView Special Opportunities Fund, L.P., which will provide $1.2 million of cash to the Company. The lender has the option to request earlier repayment during fixed time periods beginning in July of 2008.

OneSource Information Services announced a partnership with Sales Performance International (SPI) a revenue performance improvement services company. Through the partnership, SPI has integrated OneSource's Business Browser with its Solution Selling methodology and related sales training.

  "OUR TAKE" (more)

8/17/2005 - Hunters and Farmers Revisited Last month's running discussion on hunters and farmers continues to solicit feedback. So I thought I would share a few additional comments.   One reader strong believes, " There should never be a question of who to hire, Hire hunters and give them tools that do the farming for them through the very well proven Nurture Marketing methodology. Any CRM worth its salt will provide those tools and the Hunters can monitor the development of the farmed/nurtured/watered opportunities."   Interesting perspective. Can technology extend hunters into being hunter/farmers? How is that helped or hindered by incentive plans? What do you think?   Gary Lemke, Publisher (Share your thoughts)