Apropos for Credit Unions Introduced
Apropos announced the general availability of Apropos for Credit Unions, a new product and services bundle for its Multi-Channel Interaction Management Suite engineered specifically for credit unions. This product enables credit unions to deliver exceptional service to members, with a focus on member loyalty and asset growth.
Service Strategies Introduces Support-Specific Courses
Service Strategies announced two additions to their training curriculum - Financial Management for Support and Support Supervisor. "These courses extend the reach and breadth of our training curriculum," states Ben Stephens, vice president of professional services for Service Strategies Corp. (about Service Strategies)
Rare Method Acquires Media Calgary
RareMethod Capital announced it has acquired Media Calgary, a Calgary based internet and traditional media planning, buying and management firm. Terms of the deal were not disclosed.
Citrix Sees Success
Increased growth in remote and mobile computing is fueling demand for managed services from Citrix Online. In a year's time, the company has doubled its business customers for its suite of secure on-demand services, including Citrix GoToMyPC Corporate and Pro remote desktop access, Citrix GoToMeeting Corporate online meeting and collaboration, and Citrix GoToAssist remote technical and IT/help desk support. (about Citrix Online)
SAP Provides Passage for Its Customers Running PeopleSoft and JD Edwards Solutions
SAP announced an offering for SAP customers running solutions from PeopleSoft and JD Edwards (JDE) with a road map that includes SAP applications, technology and maintenance services. The offering provides companies a safe passage away from the uncertainties arising out of the acquisition of those software brands by Oracle Corporation and a road map to assist these companies in evolving to the next generation of business software.
KnowledgeBase Receives Positive Rating
KnowledgeBase Solutions announced it has received a "Positive" rating in Gartner's recently released MarketScope for Web Self-Service 2H04* report. According to Gartner, a vendor who receives a positive rating demonstrates strength in specific areas, but is largely opportunistic. (about Knowledge Base Solutions)
TeleTech Launches Over-the-Phone Interpretation Services
TeleTech Holdings announced the launch of its new InCulture service offering. TeleTech's InCulture service offering will initially focus on providing real time language translation services, also known as over the phone interpretation (OPI), for its client's customers in multiple languages.
UniPress FootPrints Wins Award
UniPress Software announced that its flagship product - FootPrints - has received the 2004 Product of the Year Award from Customer Inter@ction Solutions magazine in the category of help desk software. (about UniPress)
FBTO Achieves Success Using SPSS
Dutch insurance firm FBTO Verzekeringen has substantially improved the results of its direct marketing campaigns using SPSS predictive analytics software. SPSS has helped FBTO realize a 29 percent increase in campaign profitability. FBTO required a solution that could predict customer behavior and needs, and anticipate customer reactions to special offers. To meet these requirements, it chose PredictiveMarketing from SPSS over other applications on the basis of the accuracy of results and ease-of-use of the software.
Courion Closes Successful 2004
Courion announced that it closed 2004 with a record number of provisioning customers, expanded distribution channels, and record revenue. More than 50 percent of the company's revenue generated from provisioning customers and 40 percent of the business came from repeat customers. (about Courion)
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