Omniture Announces SiteCatalyst 11
Omniture announced SiteCatalyst 11, an analytics solutions that evolves the market from data production by and for power users to a focus on data consumption throughout all levels of the organization. SiteCatalyst 11 enables the entire company to communicate, manage and measure success according to key performance indicators (KPIs).

Overstock.com Enhances With LivePerson
LivePerson announced that Overstock.com has adopted Timpani Sales and Marketing to enhance web-based interactions with customers. Early results have been promising. Using Timpani's proactive, permission-based chat technology, Overstock.com has experienced increases in average order size and conversion rates through this channel.

			Required Reading
		Creating Smart Self-Service    People are very frustrated with the quality of customer service everywhere. Everyone has stories about hours on hold or Web sites where it's impossible to even figure out where to start. The customer-service gap is creating a general disdain, and service foul-ups are the stuff of jokes in late-night talk-show monologues. How can this be? Hundreds of millions of dollars have been spent upgrading call centers and building self-service Web portals over the last decade. What's going wrong? (Optimize Magazine) more >>
Archive of past Required Reading articles

Similarity Systems and QAS Partner
Similarity Systems and QAS have announced the integration of QAS' international address validation software as a component in Similarity Systems' data quality management suite, ATHANOR.

Webcom Selected by Aqua-Chem
Webcom is pleased to announce that Aqua-Chem has selected the Webcom WebSource CPQ solution to simplify its quote-to-cash process at their Cleaver-Brooks division. WebSource CPQ is designed to help drive increased revenues and margins, increased customer satisfaction, reduced costs and improved productivity.

FrontRange Reports Increase in Revenues and Profits
FrontRange Solutions reported an increase in revenues and profits for the quarter ended October 31, 2004. Revenues for the quarter increased to $20.2 million, an increase of over 20% from the $16.8 million for the three months ended September 30, 2003. The new quarterly reporting period is the result of the recent change by FrontRange of its fiscal year end from June to April. In addition to an increase in revenues, FrontRange also reported operating profit of $2.144 million or 10.6%.   (about FrontRange)