Oracle Buys PeopleSoft
Oracle announced that it has signed a definitive merger agreement to acquire PeopleSoft for $26.50 per share (approximately $10.3 billion). The transaction has been approved by the boards of directors of both companies and should close by early January.
KnowledgeBase.net Selected by Teleflora
KnowledgeBase Solutions announced that Teleflora has implemented KnowledgeBase.net v.4.0 Enterprise Edition to enable IT helpdesk staff to resolve customer problems faster and improve customer service. In just six weeks, Teleflora customized KnowledgeBase.net by importing thousands of documents into the knowledgebase. (about Knowledge Base Solutions)
Qatar Telecom Launches Convergent Billing Using Convergys Software
Qatar Telecom has gone live with a convergent billing and customer relationship management solution, based on Infinys software from Convergys Corporation. With this solution, Qatar Telecom's nearly 300,000 customers have the option to receive consolidated monthly or individual bills for all services subscribed to, including fixed and mobile telephony, cable TV, Internet, and multimedia messaging.
Talkline Resolves Customer Communication Challenge with KANA
KANA announced the implementation of KANA Response for The Talkline Group, one of Germany's leading telecommunications operators. With KANA in place, Talkline ensures that its contact center agents are able to handle customer inquiries quickly and accurately with less training.
SilkRoad Announced Eprise Docs
SilkRoad technology announced the availability of Eprise Docs, a document management system fully integrated with Eprise 2004, SilkRoad's content management system. Eprise Docs affirms SilkRoad's commitment to ease of use and ease of management by enabling organizations to manage the flow of documents and information throughout the enterprise and to the Web.
RPM Solutions Doubles Revenue With Siebel
Siebel Systems announced that RPM Solutions deployed Siebel CRM OnDemand and has doubled revenue in only two months by gaining more insight into its sales pipeline. RPM Solutions will build on the capabilities Siebel CRM OnDemand offers with an integrated Web solution. This will allow actionable leads to be displayed automatically every time a client or prospect makes an inquiry through the Web site, and ensure every lead is captured and followed up.
Avaya and Verizon Collaborate on Sales and Service
Avaya and Verizon have agreed to collaborate in offering to small and medium sized businesses a suite of communications solutions that include systems, applications and services from both companies. The companies will bring to market integrated hardware, software and service offers that simplify the overall service packages smaller businesses use while leveraging the growth in small business data usage and opportunities for voice/data convergence.
Mercury Business Availability Center Receives Best Software Award
Mercury Interactive announced that it's Application Management offering, Mercury Business Availability Center has won the Yphise AWARD
for best Application Performance Management Software. Yphise conducted a product evaluation and found that Mercury ranked highest among the competition. The annual Yphise AWARDS assess more than 150 software products in all areas of interest to large IT organizations and honor the market-leading solutions. (about Best Software)
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