SoundBite Communications Launches SoundBite 5.0
SoundBite Communications announced the availability of SoundBite 5.0 for Telecommunications, a Web-hosted solution built on SoundBite's patented interactive voice messaging (IVM) technology platform and designed specifically for telecommunications companies. Companies benefit from "pay as you go" use; no hardware or software installation; automated, real-time access and management of campaigns; rapid campaign implementations; and high response rates.
Siebel Unveils SMB Strategy
Siebel announced a marketing strategy aimed at taking a larger slice of the small and mid-size business market for customer relationship management software. The plan includes partnerships with regional ISVs as well as vertical market specialists.
New York Blues Plans Deploy Onyx CRM
Onyx announced that BlueCross BlueShield of Western New York and BlueShield of Northeastern New York have successfully implemented Onyx CRM ("sales force automation") to manage growth and standardize business processes. To speed the pace of communication, Onyx CRM was integrated with their internally developed rating engine and its FACETS membership and claims system.
Unveil and Genesys Form Relationship
Unveil Technologies and Genesys Telecommunications announced that Unveil has joined the Genesys InterActs Partner Program as a Strategic Member. As part of the agreement, Unveil can resell both the Genesys 7 contact center software and the Genesys Voice Platform in conjunction with its Conversation Manager solution.
Circuit City Stores Extending Use of RealDialog
LiveWire Logic announced Circuit City Stores is extending its use of RealDialog, a self-service solution that automatically answers store associates' questions regarding policies and procedures and a new point-of-sales solution. By centralizing store technical support and business information in RealDialog, store associates are able to access information immediately and cost effectively, without contacting a call center for support.
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Required Reading |
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CRMS LAST MILE
The customer is always right...The customer is king...Customers come first...We listen to our customers...We stand behind our customers...We take care of our customers. Most business leaders would agree with these well-worn customer relationship maxims. And an increasing percentage of executives actually live up to them by embracing proven CRM business methods and technologies.
(Aria Systems)
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Archive of past Required Reading articles |
Leverage Software Joins Siebel SMB Alliance Program as Software Partner
Leverage Software announced that it has joined the Siebel SMB Alliance Program as a Software Partner. Leverage Software will integrate its Relationship Intelligence TM system across Siebel's SMB solutions to empower Siebel customers to seamlessly access Leverage's RCM capabilities.
Firstwave Reports Third Quarter Results for 2004
Firstwave Technologies announced its financial results for the third quarter of 2004. The basic net loss per share was $0.29 for the third quarter of 2004 compared with basic net loss of $0.44 per share for the third quarter of 2003.
eOn Announces Financial Results
eOn Communications reported financial results for the first quarter fiscal 2005. Revenues for the quarter were $6,467,000 compared with $6,183,000 in the 4th quarter of 2004 and $5,039,000 in the same period last year. Net income for the quarter was $98,000, or $0.01 per common share, compared with a net loss of $400,000, or ($0.03) per common share in the 4th quarter of 2004 and net income of $330,000, or $0.03 per share in the same period last year.
Astea Reports Results
Astea released financial results for the third quarter of 2004. For the quarter ended September 30, 2004, Astea reported revenues of $4 million compared to revenues of $2.8 million for the quarter ended September 30, 2003, a 41% increase. Net profit for the quarter was $155,000 or $.05 per diluted share, compared to a net loss of $1.5 million or $.54 per diluted share for the same period in 2003.
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