TechTarget Acquires Bitpipe for $40 Million
Information technology media company TechTarget announced it has acquired Boston-based Bitpipe for $40 million in cash. Bitpipe is a distributor of IT white papers. As a result of the acquisition, TechTarget now owns a large share of the market for the distribution of IT white papers and other vendor-supplied content-serving a larger number of IT professionals and executives.
Westbury Releases New Version of Service Request Manager
Westbury announced the release of Service Request Manager 4, from the HP Software Universe in Madrid Spain. With Service Request Manager, efficiency improvements can be achieved by simplifying end user requests and automating the workflow that comes with it, reducing the amount of resources required to process a request. This allows first line support to focus on critical, more value-generating activities rather than spending their time on routine tasks. (about Westbury)
SAP Delivers For the Telecommunications Industry
SAP introduced new industry extensions for mySAP Customer Relationship Management (mySAP CRM) designed to help telecommunications companies analyze, monitor and manage the entire customer financials cycle. The new industry enhancements offer functionality in the areas of financial customer care, interactive collections management and dispute management to deliver a view of the customer through tight integration between the customer interaction center and back-end financial processes.
Organizations Implement PeopleSoft EnterpriseOne Real Estate Forecasting
PeopleSoft announced that commercial real estate companies New Plan Excel and Granite Properties have implemented PeopleSoft EnterpriseOne Advanced Real Estate Forecasting (AREF). These companies have integrated the PeopleSoft AREF solution with their existing PeopleSoft Real Estate Management and Financial Management solutions to provide a view of their financial forecasts. As a result, they are able to develop planning budgets based on multiple lease scenarios for a period of one to 15 years.
UniPress and Contactual Announce Partnership
UniPress and Contactual DBA announced a partnership to address the growing need for on-demand, web-based customer service technology solutions. The partnership links UniPress Software's FootPrints web-based service desk with Contactual's OnDemand Contact Center, providing organizations with an integrated service desk and telephony solution. (about UniPress)
New York Blues Plans Deploy Onyx CRM
Onyx Software announced that BlueCross BlueShield of Western New York and BlueShield of Northeastern New York have successfully implemented Onyx CRM to manage growth and standardize business processes. Over 200 employees are using the Onyx CRM system to drive sales effectiveness and increase retention with standardized sales tools, consolidated processes, centralized tracking of group and broker history, automated workflow and improved business insight.
BMC Software and Oracle Deliver Service Process Management Capabilities
BMC Software announced that its Service Process Management solution, Remedy Action Request System, is certified with Oracle Application Server 10g, providing BMC Software and Oracle customers with service process management capabilities. Together, these products enable companies to better define, manage, and deploy to business services and composite applications on a grid architecture.
T-Mobile Hungary Deploys Amdocs ClarifyCRM
Amdocs and T-Mobile Hungary announced that T-Mobile Hungary has successfully deployed the Amdocs ClarifyCRM solution to manage all aspects of customer contacts and support for its more than 4 million customers. This deployment will help to link front and back-office systems throughout the organization, streamlining all customer-facing business processes for a single customer view.
70% of a Clinical Research Analysts Working Week is Consumed by E-Mail Says Study
A staggering 70% of a clinical research analysts working week is spent dealing with e-mails, according to an E-Mail in Clinical Trial Management survey conducted by The Wren Group and ePeople. With e-mail dominating communications, life sciences companies are recognizing the need to more efficiently manage and process e-mail information.
GOT to Provide Email Marketing Tools for Yahoo!
GOT Corporation announced that Yahoo! has evaluated the market and once again named GOT as the exclusive provider of email marketing tools to Yahoo! customers. This marks the fourth straight year that Yahoo! has chosen GOT's Campaigner, a self-serve email marketing tool that
helps boost sales, generate leads, build brand and increase website traffic.\
Dynix Drives New Sales Up 225% Within One Year With Salesforce.com
Salesforce.com announced that Dynix has used Salesforce.com to achieve sales and market growth in a flat market for library technology. Dynix implemented Salesforce.com in January 2004 as part of an initiative to turn around declining sales and revenues. Within a year, new sales are up 225 percent. Win ratios, as measured by requests for proposal (RFPs) submitted versus won, have increased more than 70 percent.
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