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Selectica to Merge with I-Many
Selectica and I-many announced that they have entered into an agreement to merge. The combined company will have a suite of products designed to lead the emerging multi-billion dollar market for automating revenue-centric processes for global enterprises engaged in both sell-side (customer facing) and buy-side (supplier facing) transactions.

LiveTime Help Desk 3.1 Announced
LiveTime Software announced the release of LiveTime Help Desk and LiveTime Support version 3.1. The vendor-neutral service and support solutions now provide partitioned access to customer support based on vendor. This means outsourced service providers can manage their vendors from a centralized viewpoint, while vendors can service their customers within their own portal.

Data Warehouses Not Able To Cope With Changing Value Of Data
SAND Technology released additional results from an independent research study by Dynamic Markets Limited entitled "The Crumbling Foundations of Data Warehouses". The research reveals that, while data warehouse managers acknowledge that the value of the data stored changes over time, few have the technology architecture in place to address this.

DoubleClick Leverages Mercury
Mercury Interactive announced that DoubleClick has implemented Mercury application management offerings to help achieve a consistent high-quality of service for both internal and external customers. DoubleClick, which had previously relied on an in-house solution, applied Mercury Business Availability Center to centralize data collection and reporting for its data servers located around the world.

Simmons Unveils Marketing Tool
Hispanic consumers are the fastest growing ethnic group, with over 10 million Hispanic households in the United States. Companies have recognized the influence of this growing market and Simmons, an Experian Company, is providing a way to understand the unique characteristics of these consumers by announcing the release of its Hispanic Cohorts, a Hispanic household-based segmentation system available.

			Required Reading
		A successful CRM deployment depends less on the feature set in your choice of software than on how well you match the right tool to your unique business processes. Here are some thoughts about how to make the match.    You must have seen the TV ads by now: customers lining up to speak with agents who speak only in canned messages and respond only to touchtone beeps, call center agents who delight in saying "no." Call center responsiveness is no longer just a business school mantra; it has become a pop culture icon. If businesses are advertising their call center's capabilities to consumers, then it's clear that they increasingly view interactions with customers as an important competitive differentiator. (Call Center Magazine) more >>
Archive of past Required Reading articles

CommInsure With FINEOS
FINEOS has announced that CommInsure, the insurance arm of the Commonwealth Bank of Australia Ltd., is to deploy FINEOS Front Office to support its sales and servicing operation, including new business and claims management. The FINEOS system will be used to increase service efficiency throughout CommInsure's business with cycle times expected to improve by 30%.

Common Cause Achieves Success Using Kintera
When Common Cause began looking for a technology partner a few months ago to provide web-based software for easy content updates and user-friendly tools for supporters, the search targeted Kintera. The Kintera Sphere platform, including Kintera's content management system (CMS) technology, was selected by Common Cause to enhance the nonprofit's web presence, advocacy efforts and other online activities.

Scribe Helps Funrise
Scribe Software announced its success in supporting the complex integration needs between SalesLogix, an eCommerce application and Best Platinum for Windows (PFW), for their customer Funrise Toys. Funrise Toys needed to have their disparate order entry systems integrated to provide a single data entry point, and to ensure their SalesLogix, PFW and eCommerce systems would contain consistent data accessable by their customer service and sales departments.