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Newest Version of The Primary Matters Guide
Primary Matters announced the release of Version 1.4.1 of their flagship product, The Primary Matters Guide. The biggest advantage included in this upgrade to The Guide is the ability to monitor monthly metrics on the cost and definition of the work processes in an organization. (about Primary Matters)
Convergys Sales Training Solution
A new suite of learning services designed to improve the effectiveness of large, dispersed sales organizations is now available from Convergys. The new Convergys Sales Readiness Solution combines performance consulting, content development, sales training expertise, large-scale deployment capabilities, and flexible technology to provide clients with scalable and repeatable performance improvement across a broad range of sales metrics.
International Rectifier With RightNow
RightNow announced International Rectifier has built a global 24/7 contact center using RightNow's on demand CRM solutions. In addition to yielding significant improvements in both the quality and cost-efficiency of IR's customer service operations, the deployment has also enhanced the company's performance in sales, marketing and product development. (about RightNow)
Leading Security Software Provider Chooses Epicor
Epicor announced that Shavlik Technologies has chosen Epicor's integrated customer relationship management (CRM) suite, Clientele CRM, to manage and automate its customer-facing processes. With modules for support, sales and marketing, and customer self-service, Clientele CRM enables midmarket enterprises to gather, organize, track and share prospect, customer, competitor and product information through one comprehensive and flexible solution. (about Epicor)
Global Companies With KANA Response
KANA announced that global organizations are leveraging KANA Response to reduce time and money spent on customer service, while improving overall service resolution rates. Through the use of KANA Response organizations such as Allergan and Xerox are able to quickly respond to and resolve customer inquiries through the Web.
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Required Reading |
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Siebel 7 : Revitalizing Your CRM Initiative
If your organization relies on Siebel Systems' powerful e-business suite, then you probably already realize the benefits of Siebel 7. From the system's new Web-based environment - which aligns with the latest in forward-looking enterprise software architectures - to its Industry Applications and enhanced integration capabilities, the rewards of upgrading to Siebel 7 are many and varied.
(Akibia Consulting)
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Archive of past Required Reading articles |
Vignette, Sun and DaimlerChrysler Consult Graz Deliver Services
Vignette, Sun Microsystems and a subsidiary of DaimlerChrysler announced a collaboration to provide smart enterprise services that deliver complete information lifecycle management applications, infrastructure and services. This initiative is in response to high customer demand for enterprise content management (ECM) solutions that drive business efficiency and ensure that business processes meet regulatory compliance.
Wawa Real Estate Division With Business Objects
With more than 300 million customers to serve each year and 150 million cups of coffee to pour, executives for the Wawa convenience store chain know the importance of building new stores in locations that best serve their customers. That is why Wawa has selected Business Objects to help assist in delivering information within the company's real estate division. Crystal Enterprise from Business Objects will be used to manage and distribute data on site selection for future stores, budget planning, and property management.
Sutherland India Expands NICE Implementations
NICE announced that Sutherland, a user of NICE's advanced solutions, has decided to increase its number of NICE implementations by placing an order for the company's VoIP contact center solution, which will be utilized in two separate sites in Bombay and Chennai.
American Eagle Outfitters Selects ATG
ATG announced that American Eagle Outfitters (AE) will re-launch its entire online store, ae.com, on the ATG Customer Experience Platform. In addition to selling merchandise, AE will use ATG's A/B split testing solution to test numerous Web marketing variables such as promotions, products, and navigation, to more quickly adapt elements of the AE site to match customers' preferences.
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| RealMarket |
43.15
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-0.69%
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| Stock Index: | Tell me more |
| Dow Jones | 10,475.90 | -0.44% |
| Nasdaq | 2,106.87 | 0.23% |
| S&P 500 | 1,178.57 | -0.35% |
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| Amdocs | 26.08 | .21 |
| APAC | 1.76 | .02 |
| Apropos | 2.99 | .01 |
| Ask Jeeves | 25.13 | .12 |
| Aspect | 10.96 | -.08 |
| Astea | 7.12 | .18 |
| ATG | 1.10 | .14 |
| AVAYA | 16.41 | .15 |
| Blue Martini | 2.80 | .05 |
| Broadvision | 2.20 | .01 |
| chinadotcom | 4.47 | .01 |
| Chordiant | 2.04 | -.21 |
| ClickSoftware | 1.92 | -.01 |
| Convergys | 14.99 | -.15 |
| E.piphany | 4.64 | .09 |
| eLoyalty | 5.18 | -.12 |
| Epicor | 15.73 | .87 |
| eOn | 2.33 | -.43 |
| Firstwave | 1.99 | -.21 |
| HP | 20.07 | -.10 |
| ICT Group | 8.99 | .44 |
| Interact Intell | 4.40 | -.15 |
| Interv Brite | 13.11 | -.09 |
| KANA | 1.70 | -.02 |
| LivePerson | 2.58 | -.13 |
| Motive | 12.74 | -.26 |
| NCR | 59.98 | .46 |
| NICE | 28.60 | .44 |
| Nortel Networks | 3.42 | .03 |
| Onyx Software | 3.29 | -.03 |
| Oracle | 12.68 | .02 |
| Pegasystems | 7.25 | -.11 |
| PeopleSoft | 23.61 | .07 |
| Rainmaker | 1.00 | -.01 |
| RightNow | 18.42 | -.79 |
| salesforce.com | 17.60 | -.13 |
| SAP | 45.42 | .33 |
| Selectica | 3.84 | .07 |
| Sento | 5.50 | .05 |
| ServiceWare | .45 | .02 |
| Siebel | 10.23 | .18 |
| Sitel | 2.25 | .06 |
| SPSS | 15.99 | .09 |
| SupportSoft | 5.00 | -.38 |
| Sykes | 6.98 | .07 |
| Tekelec | 24.36 | -.98 |
| Teletech | 9.81 | .12 |
| Verint | 42.08 | .65 |
| Vignette | 1.29 | .06 |
| ViryaNet | 2.76 | .01 |
| West Tel | 35.05 | -.15 |
| Witness | 15.27 | .09 |
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| As of close
11/29/04
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RealMarket Resource Center |
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Resource
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Description
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Events:
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Call Center Demo & Conference -
FREE DEMO HALL PASS ($50 Value) - Attend the first Call Center event of the year and experience hands-on product demonstrations of the hottest call center products and services, attend new and exciting educational workshops, and network with your peers. It's a can't miss event for Contact Center Managers, Customer Care Professionals, Sales & Marketing Managers, IS/IT Infrastructure Managers, Quality Assurance Managers, Workforce Managers, CEOs, Call Center Professionals and buyers.
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Training:
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Learn one-to-one strategy -
Receive online
training for one-to-one CRM implementation strategies from the experts.
Now you can get the experience and expertise
of Peppers and Rogers Group Consulting without ever leaving your office.
This interactive Web-based training program combines the value of Peppers and
Rogers Group's live training with the convenience of the Web . . .
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Suppliers:
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CRM Solutions -
Learn more about the CRM vendors that supply product and service.
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Evaluate:
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The CRM Selection Center -
Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.
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Career:
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Find or fill a CRM job -
Resources for posting or searching jobs in
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Other:
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Additional resources -
While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .
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