RightFax 9.0 Announced
Captaris announced the immediate availability of a major upgrade to its flagship product at the MEFTEC exhibition. RightFax 9.0 extends its enterprise fax and e-document delivery offerings with enhancements that include SQL Database support, .Net based web client, bi-directional SMS and Fax over IP support among others.

Noble Systems Introduces Improved Integration
Noble Systems introduces improved integration of the Noble contact center platform with existing PBX/ACD environments using the new CTI Blended Agent Gateway (CTI BAG). Available only with or as part of a complete Noble package, Noble CTI BAG is a CTI offering by a predictive dialer vendor that uses its own software to manage blending directly on the contact center application server.

Reciva Transforms Sales and Marketing Productivity Using Siebel CRM OnDemand
Siebel Systems announced that Reciva has transformed sales and marketing productivity following the introduction of Siebel CRM OnDemand. Reciva deployed Siebel CRM OnDemand in just 48 hours and is using the innovative solution to make its sales force more effective, increase revenues, and maximize profitability.

Exstream Agreement with DRC
Exstream Software announced an agreement with Decision Research Corporation (DRC) of Honolulu, Hawaii. DRC will offer Exstream's Dialogue enterprise personalization software and future Exstream products as part of its ongoing mission to help clients create clearer and more relevant customer communications, as well as improve efficiency and reduce overall costs.

			Required Reading
		Wells Fargo Gets Closer To Customers    As a quintessential multinational company, Noble Corp. wrestled with the problem of how to pay its suppliers in the 10 countries where it maintains operations. The $1 billion-a-year gas-drilling company wanted to migrate paper-check payments to electronic payments, but treasurer Mark Mey believed that migration would require his staff to spend too much time tying its core SAP financial system to the systems at five banks that processed Noble's transactions. (InformationWeek) more >>
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WestJet Chooses Kinetics to Power Self-Service Solutions
Canadian low-fare leader WestJet has chosen Kinetics, a subsidiary of NCR, as its supplier of self-service hardware and software solutions for its new "Check n' Go" passenger check-in program, including both airport-based and Web-based check-in technologies. WestJet has ordered 29 industry-leading Kinetics TouchPort II self-service units, several of which are now installed and operational at Calgary, Ottawa and Edmonton airports in Canada.

Sarasota County Selects Pilot Software
Pilot Software announced an exclusive agreement with Sarasota County Government of Florida to integrate PilotWorks with the county's own GovMax planning application. By integrating GovMax with the PilotWorks operational alignment framework, users will have a performance management solution that includes operational planning and budgeting along with interactive strategy plans; initiative management; scorecards & dashboards; reporting & ad hoc analysis; and modeling & integration.

Witness Systems Appoints Aspire as a Preferred Partner
Witness Systems announced that it has appointed Aspire Technology as a Preferred Partner. Based in London, Aspire provides solutions based on Witness Systems' eQuality suite of customer interaction recording, performance analysis and e-learning applications, and for the first time, its eQuality ContactStore Express. This offering is designed for small- to medium-sized businesses (SMBs) and includes a recording solution that requires minimal technical skills to deploy and use in either traditional or VoIP telephony environments.   (about Witness)