Epiphany Advisor for Retail Finance Announced
Epiphany announced the new Epiphany Advisor for Retail Finance solutions with key industry support from IBM. The new family of financial service solutions, which includes industry-specific versions of Epiphany Insight Advisor, Epiphany Interaction Advisor and Epiphany Lead Advisor, is designed to add specific high-value processes that improve customer profitability by making every customer interaction more intelligent.

Benefits Connection Chooses FootPrints Hosting Service
UniPress announced that Benefits Connection, a third-party benefits service provider has selected the FootPrints Hosting Service to manage their customer service operations. The Los Angeles-based company serves as a "virtual benefits department" for organizations seeking to outsource their benefits administration and human resources (HR) related functions. The hosted version of FootPrints enabled Benefits Connection to deploy a web-based service desk and eliminated the up-front IT infrastructure investment associated with purchasing and managing such a system.   (about UniPress)

Aprimo Enables Media and Entertainment Industry
Aprimo announced that it is working with five of the world's largest movie production and distribution houses to allow them to gain better visibility to media and promotional plans and commitments by film, enabling them to make better marketing financial decisions as films gain or lose market demand in real time.   (about Aprimo)

			Required Reading
		In the Loop    THE SNEAKER SAILED out of the sky, liberated from the foot of a thrill-seeking customer. It landed somewhere in the bushes beneath the Nemesis Inferno roller coaster at Thorpe Park, an amusement park just outside of London. Braving the brambles to retrieve the missing shoe was just part of a day's work for Chris Dare. In fact, in Dare's five years at the Tussauds Group (which runs 11 attractions on three continents, including the famous Madame Tussauds wax museums), he has dished out ice cream, picked up litter, loaded people on rides and manned the turnstiles during the morning rush. He's also pushed the expansion of a Fastrack system that reduces customer wait times and revamped the corporate website to make it easier for customers to buy advance tickets. For despite an innate ability to find fallen footwear and scoop ice cream, Dare's official title at Tussauds is group head of IT. (CIO Magazine) more >>
Archive of past Required Reading articles

JBoss Selects Supportforce.com from Salesforce.com
Salesforce.com announced that JBoss, the Professional Open Source company, has selected Supportforce.com to manage and share customer service and support information throughout the JBoss Services organization for the provision of JBoss Professional Support. After a thorough evaluation, JBoss determined that Supportforce.com delivered greater integration and reduced implementation risk and cost.

Hospitals Select BT, Nortel to Deliver Converged Networks
BT has deployed converged Internet Protocol (IP) telephony solutions from Nortel for Guy's and St. Thomas' NHS Foundation Trust and Royal Wolverhampton Hospitals NHS Trust. This demonstrates the continued commitment of BT and Nortel to provide secure, innovative, practical convergence solutions that help organizations transform the delivery of public sector services and make it easier for citizens to connect with them.   (about Nortel)

Cerrey Selects Epicor Manufacturing Solution
Epicor and Technology Coast Partners (TCP) announced that Cerrey has selected Epicor's Vantage software, a manufacturing solution that addresses the front to back office core business needs of midsized make-to- order (MTO) and mixed-mode manufacturers. Cerrey's capabilities include design, fabrication, erection, start-up and maintenance of steam generation systems.   (about Epicor)

SupportSoft Broadband Customers Gain Top Marks
SupportSoft announced that a number of its broadband service provider customers topped industry rankings in a round-up of recently reported independent research. Accounting for 10.8 million(1) broadband subscribers nationwide, BellSouth, Comcast and Cox Communications received the highest marks in studies measuring customer satisfaction ratings for high speed data services.   (about SupportSoft)

Industry Authorities Affirm Witness Market Leadership
Witness announced that the company and its eQuality software have been honored by leading contact center and IT analysts, publications and annual rankings for market leadership, technology innovation and revenue growth. Recognition came from The Pelorus Group's recently published "World Contact Center Recording Systems Market" report; a technology innovation award from Technology Marketing Corporation and Customer Inter@ction Solutions magazine; and advancement in rankings published on Software Magazine's "Software 500," the Deloitte "Technology Fast 500" and Culpepper's "50 Fastest Growing Public High-Tech Companies."   (about Witness)