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Chordiant Teller Announced
Chordiant Software announced a process-driven, branch teller application that enables global retail banks to deliver a multi-channel, customer-centric, front office banking solution. Chordiant Teller complements Chordiant's existing solutions for the branch platform, enabling retail banks to renew aging systems with an integrated branch solution.

Predicts 2005: IT Management Reinvents Itself
Gartner's 2005 IT Management predictions point out the trends that are most relevant to CIOs. Gartner predicts twenty percent of large IT organizations will rely on IT process improvement to lower operational costs by 10 percent by year-end 2005 (0.9 probability), rising to 40 percent of large IT organizations by year end 2007 (0.7 probability). By 2010, 30 percent of IT organizations will morph into owners of cross-business processes, 40 percent will continue to deliver traditional IT services and 30 percent will be supplanted by outsourced IT management (0.7 probability).

StarterPaks for Scribe Insight Announced
Scribe Software announced the availability of StarterPaks for Scribe Insight as part of its 3 step Scribe success model for CRM integration. Built on the Scribe Insight platform, these StarterPaks will allow customers to get the data they need, from any system, into Microsoft CRM automatically in days.

K+K America Selects PeopleSoft Applications
PeopleSoft announced that Milwaukee-based K+K America has licensed PeopleSoft Financial Management, Customer Relationship Management, Supply Chain Management, Enterprise Portal and Analytics in the fourth quarter of 2004. The company will replace multiple legacy applications with an integrated PeopleSoft solution that will improve business operations, enhance the customer experience, and expedite its global expansion into new markets.

Clark County Nevada With SAP
SAP Public Services announced that Clark County, home to the city of Las Vegas, Nevada, has selected mySAP ERP to enhance process transparency and lay a foundation for digital government to improve delivery of services for its approximately 1.6 million constituents. The county chose tools for financial management, human resources, business intelligence and an enterprise portal as well mySAP Customer Relationship Management (mySAP CRM) to enable digital government transactions that connect citizens and businesses to municipal services 24 hours a day, seven days a week via an Internet portal.

			Required Reading
		CRM: Don't forget about privacy    Purchasing a customer relationship management (CRM) system is a complex and high profile corporate activity. Companies must address the business case, systems implementation challenges and change management issues. Against this background, it is unsurprising that customer privacy concerns often take a back seat role. (Silicon.com) more >>
Archive of past Required Reading articles

MensSana Chooses Siebel CRM
Siebel Systems announced that MensSana has selected Siebel CRM OnDemand over Salesforce.com to maximize sales productivity and effectiveness. The European company is using Siebel Systems' low-cost hosted CRM solution to create a view of seminar delegates across multiple channels.

RightNow Serves 352 Million Customer Service Interactions to Date in 2004
RightNow Technologies announced that businesses used its on demand CRM solutions to serve 352 million customer service interactions to date in 2004. In the third quarter of 2004 alone, RightNow delivered 140 million customer service interactions, a 27 percent increase from the second quarter 2004 and a 122 percent increase from the same period in 2003.   (about RightNow)