Epiphany Advisor Solutions Announced
Epiphany announced the Epiphany Advisor family of solutions. The solution family builds on the success of the Epiphany Interaction Advisor and adds two new solutions, Epiphany Insight Advisor and Epiphany Lead Advisor. The solutions add specific business processes to improve customer profitability by making every customer interaction more intelligent. The Epiphany Advisor solutions are designed to drive improved profitability for businesses by enhancing existing customer systems rather than the "ripping and replacing" required by more traditional approaches.
Integrated Email-Web Analytics Solution
WebTrends and ExactTarget announced a technology partnership that gives customers insight into the performance of email campaigns. The ExactTarget-WebTrends integrated solution provides email marketers with one straightforward view of how respondents react to specific creative elements within the email and the web site. (about ExactTarget)
Magic 8.0 Announced
BMC Software announced the availability of the Magic Service Desk Suite, version 8.0 (Magic 8.0). Largely based on customer input, Magic 8.0, a Remedy IT Service Management solution, expands the breadth of the product while simplifying the user experience. Magic 8.0 includes more than 45 new features and functionality updates designed to address two key issues facing IT organizations of mid-sized businesses: to align IT operations with overall business objectives, and to lower the cost of support operations.
Pragmatech Software Appoints Brian Zanghi CEO
Pragmatech announced that it has appointed Brian Zanghi President and Chief Executive Officer. Zanghi assumed his role on November 2nd and will report to the Board of Directors. (about Pragmatech)
IBM And Siebel Announce Solution
IBM and Siebel Systems announced availability of the only retail banking solution with integrated financial transaction, operational CRM, and business intelligence capabilities optimized on IBM WebSphere. Siebel Branch Teller enables banks to ensure the quality and consistency of customer interactions across branch, call center, Internet, and ATM channels, while empowering branch employees to cross-sell and up-sell products and services. IBM Business Consulting Services (BCS) and Siebel Global Services will jointly work with retail banks to transform branches into customer-centric sales and service centers.
RightNow and UCN Join Forces
RightNow Technologies announced a partnership to deliver a complete on demand contact center solution. The combination of RightNow's on demand CRM applications for customer service and UCN's hosted communications infrastructure for call centers enable their joint customers to implement advanced contact center capabilities-without having to take on the costs associated with the installation, integration and maintenance of the internal software-and-hardware infrastructure. (about RightNow)
Nextance Launches Suite
Nextance announced the launch of its Intellectual Property Optimization Suite. The solution answers the urgent call to maximize royalty revenue by proactively managing valuable and complex IP assets and their associated contractual agreements, as intellectual property (IP) becomes an increasingly important revenue channel for companies.
M-Tech Joins the Liberty Alliance Project
M-Tech announced that it has joined the Liberty Alliance Project as an associate member. Through the membership, M-Tech will offer its industry expertise in identity management solutions to aid in the consortium's effort to develop an open and interoperable standard for federated network identity and identity-based web services. (about M-Tech)
Epicor Announces Support for Microsoft Smarter Hospitality
Epicor announced its support for Microsoft Smarter Hospitality through its Epicor for Hospitality and Entertainment solution. Epicor for Hospitality and Entertainment is built on Microsoft's Windows Server System integrated server infrastructure software to provide a solution for optimally managing restaurant, hotel and entertainment business operations. (about Epicor)
Clarify Implements IP Recording Solution from Witness Systems
Witness Systems announced that it has implemented eQuality ContactStore for IP - its Cisco IP-based call recording and agent coaching solution - at Clarify Solution Selling. Witness Systems' eQuality ContactStore for IP provides enterprise customers with a tool to record up to 100 per cent of calls. (about Witness)
300 Healthcare Organizations Rely on Pervasive
Pervasive Software is helping more than 300 healthcare companies streamline their operations and move them closer to their goal of becoming real-time, customer-focused and federally-compliant organizations. Leading payers, providers, suppliers and those that serve the healthcare industry rely on Pervasive Business Integrator for Healthcare to integrate healthcare operations in order to improve patient care, lower operations costs and accelerate regulatory compliance.
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