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Sento to Acquire Xtrasource
Sento Corporation announced that it has signed a definitive agreement to acquire the operating assets of Xtrasource, an advanced contact solution provider. Xtrasource, a privately held company with annual sales in excess of $10 million, has contact center operations in Raleigh, North Carolina; Enschede, the Netherlands; and Metz, France, which together serve 18 countries in 13 languages. The transaction is expected to close by the end of November 2004.
Mercury Unveils Mercury Business Availability Center 5.0
Mercury Interactive announced the general availability of Mercury Business Availability Center 5.0. The new Mercury offering provides an integrated set of application management software, services and best practices that enables Information Technology (IT) teams to manage business-critical
applications and optimize business results. Mercury Business Availability Center 5.0 provides IT operations teams with visibility and control and
dramatically increases efficiency for critical application management.
UniPress NetSecure Detects Network Security Problems
UniPress Software unveiled FootPrints NetSecure, a Security Information Management (SIM) and Security Event Monitoring (SEM) solution that provides proactive network security monitoring and intrusion and threat protection. By combining network security with the web-based service desk, organizations can create an effective integration between service desk problem management and server, security, and network trouble monitoring and resolution processes. (about UniPress)
Offshore Call Center Agent Report
In a new report just published, "South Africa: An emerging offshore location", independent market analyst Datamonitor (DTM.L) predicts that in four years time, call center numbers in the Republic of South Africa (RSA) will be double those of today. Offshore agent positions (APs*) are expected to quadruple on current levels. According to Datamonitor, RSA offers outsource providers a higher quality more culturally-aligned front-office and back-office location where labor costs run at two-thirds of their US or UK equivalent.
RightNow Taps The Aaronson Group
RightNow Technologies announced a partnership with The Aaronson Group, a user experience consultancy, to provide a range of cross-channel marketing services to its clients. The first offerings will be centered around email marketing services, with services for other communication channels planned for the future. The new "a la carte" email marketing services allow businesses using RightNow Marketing to tap targeted email communication strategy, and email branding and design services from The Aaronson Group to optimize email as a customer communication channel and increase customer loyalty. (about RightNow)
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Required Reading |
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The Key to Accurate Sales Forecasting
Forecasting sales is never easy. There as many reasons why forecasts are missed as there are customers-the economy, misunderstood sales pipeline, customer budget cuts, competition, market shifts, product inadequacies, supply shortages, etc. Anyone who ever carried a quota can create an explanation of how things did not turn out according to how they were "supposed to".
(Sales Performance International (SPI))
more >>
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Archive of past Required Reading articles |
Competitive Advantage with Windows Mobile Knowledge Management
Iteration2, Microsoft Gold Certified MBS Partner and provider of tier-one enterprise software solutions that provide sustainable competitive business advantage at tier-two prices, is pleased to announce the release of a Microsoft Windows Mobile Customer Solution Case Study from Microsoft. The Customer Solution Case Study is a result of the Linc Group teaming with Iteration2 to implement a mobile solution called QuickTips that gives employees the ability to collaborate and share their industry knowledge by integrating tightly with Microsoft Office SharePoint Portal Server 2003.
Info-Tech Research Group Introduces the Info-Tech Power Curve
Info-Tech Research Group introduced the Info-Tech Power Curve. The Info-Tech Power Curve represents a graphical view of customer and analyst ratings for technology products and services - it helps companies sort out complex offerings and simplify their decision-making process.
Medienhaus Closes 40 Percent More Business Using Siebel Sales
Siebel Systems announced that Siebel Sales is enabling Medienhaus to close 40 percent more sales compared with traditional sales techniques. By unifying customer information across multiple lines of business, this Austrian publishing and communications company is effectively cross-selling and up-selling complementary services to customers. Intuitive customer understanding has also enabled the company to reduce the number of complaints from priority customers by 50 percent in 12 months.
KPMG New Zealand Selects Interface Software
Interface Software announced that KPMG New Zealand has selected InterAction to support the firm's CRM strategy. InterAction will provide a reliable central repository of contact and relationship intelligence to support the firm's client management, business development and marketing initiatives.
Hotel Nikko Tokyo Uses Salesforce.com
Salesforce.com announced that the Hotel Nikko Tokyo has implemented Salesforce.com to better share and manage customer information across its sales department. Since deploying Salesforce.com, Hotel Nikko Tokyo has increased new opportunities by 150 percent. The hotel has also achieved a 130 percent increase in its win rate while shortening the sales cycle by five days using Salesforce.com.
Pragmatech Reports Continued Sales and Revenue Growth in Q3
Pragmatech Software announced that the third quarter ending September 30, 2004, marks another quarter of consecutive growth since the company was founded a decade ago. Pragmatech's revenues have increased a record 16% percent over the previous year's Q3 results. Also, In Q3 2004, Pragmatech signed customers including FileNet Corporation, Metavante Corporation, Schroder Investment Management, UniFirst, and VWR International. (about Pragmatech)
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| Stock Index |
| RealMarket |
41.44
|
-0.62%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,398.38 | 0.10% |
| Nasdaq | 2,040.22 | 0.06% |
| S&P 500 | 1,165.90 | -0.02% |
|
| Amdocs | 25.79 | -.21 |
| APAC | 1.65 | -.08 |
| Apropos | 2.92 | .02 |
| Ask Jeeves | 26.54 | .67 |
| Aspect | 10.38 | -.33 |
| Astea | 7.68 | .13 |
| ATG | .93 | -.02 |
| AVAYA | 15.57 | .10 |
| Blue Martini | 2.55 | -.04 |
| Broadvision | 2.42 | .04 |
| chinadotcom | 4.50 | .06 |
| Chordiant | 2.26 | -.10 |
| ClickSoftware | 1.89 | -.02 |
| Convergys | 14.00 | .09 |
| E.piphany | 4.23 | -.06 |
| eLoyalty | 5.92 | .42 |
| Epicor | 15.79 | .24 |
| eOn | 1.90 | .06 |
| Firstwave | 1.64 | .22 |
| HP | 19.82 | .13 |
| ICT Group | 9.29 | .79 |
| Interact Intell | 4.70 | -.03 |
| Interv Brite | 12.22 | -.48 |
| KANA | 1.58 | -.01 |
| LivePerson | 2.22 | -.03 |
| Motive | 14.47 | -.19 |
| NCR | 57.25 | .06 |
| NICE | 25.30 | -.55 |
| Nortel Networks | 3.56 | .12 |
| Onyx Software | 3.50 | -.05 |
| Oracle | 13.15 | -.02 |
| Pegasystems | 7.40 | -.28 |
| PeopleSoft | 23.08 | -.09 |
| Primus | 1.29 | .12 |
| Rainmaker | 1.19 | .02 |
| RightNow | 17.38 | -.41 |
| salesforce.com | 20.42 | -.44 |
| SAP | 43.52 | -.50 |
| Selectica | 3.97 | .03 |
| Sento | 5.30 | .22 |
| ServiceWare | .45 | .00 |
| Siebel | 9.47 | .09 |
| Sitel | 2.00 | -.03 |
| SPSS | 14.55 | -1.11 |
| SupportSoft | 5.18 | -.34 |
| Sykes | 6.80 | -.06 |
| Tekelec | 22.48 | .01 |
| Teletech | 9.76 | -.11 |
| Verint | 38.39 | -.23 |
| Vignette | 1.23 | -.02 |
| ViryaNet | 3.32 | .07 |
| West Tel | 31.84 | -.35 |
| Witness | 14.82 | -.42 |
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| As of close
11/08/04
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