Subscribe  |   Archive  |   Resources  |   Affiliations  |   About  |   Contact  |   Home  

 
 
Headline News for CRM
  RightAnswers  
      
  
Get RealMarket Today!
Free Newsletter enter your email address
 
CRM Success in Action

(1000+ CRM case studies)
 
Forward to a Friend . . .
. . . with your personal message
 
   RealMarket Live! - Webcasts ON DEMAND
 
  "Making Self-Service Make Sense"    Self-Service is causing sweeping changes in the way customer support is delivered over the web and in the process causing the economics of support to fundamentally shift. This evolution in the external support world means the long-term success of internal Help Desk self-service is no longer a question of "if" but simply "when". Internal Help Desk managers need to understand both the economic drivers and the historical barriers to self-service adoption as well. Join us for a discussion of "Self-Service won't work here..." and other modern myths. We will also discuss the tools and technology that are ready for prime time and, in the process, we will present a framework that you can use to create a coherent, logical self-service strategy for your own organization. (Listen Now)
 
Must-Hear for:    Help desk and technical support managers
What you will learn:    How to leverage the promise of self-service economics and value
Featured Expert(s):    Andrew Rawson, EVP of Marketing and Business Development, RightAnswers
Archive  
syndicate RealMarket Live! on your web site
   
Today's News                                   News Search:   

OneSource Offering for Salesforce.com
OneSource announced a new Account Intelligence offering that puts vital business information at the fingertips of salesforce.com users. Account Intelligence for salesforce.com integrates OneSource content directly with salesforce.com applications for fast and flexible access by sales professionals. The range of available information includes company profiles, executive listings and biographies, company news, regulatory filings, financial data, and industry analyst reports. Importing and updating of content can be managed easily by both salesforce.com administrators and individual users.

Real Estate Pros Gain Winning Advantage with HP
HP unveiled four new relationships with real estate solution providers and demonstrated the latest HP mobile products - all aimed at helping real estate professionals become more productive and increase sales. HP recently signed agreements with four multiple listing service (MLS) partners - IRES, Rapattoni, Sandicor and Triangle MLS - offering subscribers a seamless platform to electronically import the latest MLS property information into personalized, professional-looking marketing materials using HP Real Estate Marketing Assistant software. As a result, real estate professionals can access the MLS wirelessly and use HP's software to print professional listing brochures, flyers and other marketing materials on the spot and in a matter of seconds.

Wichita Falls Independent School District Converts to Parature Solution
Parature announced that Wichita Falls Independent School District has replaced Magic CRM with Parature's Campus Support Solution. After reviewing several vendors, Parature was selected for its flexibility, quick implementation and ease of use. Wichita Falls ISD implemented Parature's knowledge base references, trouble ticket submission, integrated contact management piece, survey tool, and report functionalities, and is successfully using Parature to streamline their campus support.   (about Parature)

Leverage Software Enters Relationship Capital Management Market
Leverage Software announced its entry into the business applications market of social networking. Relationship Capital Management (RCM) is recognized by many of today's leading industry analysts and industry pundits as technology that will profoundly impact the sales processes across both emerging and Global 2000 companies. Leverage Software's RCM solutions are quickly becoming an ally for sales organizations; empowering them to discover, analyze and leverage their collective enterprise relationships to gain access to and influence decision makers through a trusted introduction.

Salesforce.com Unveils On-Demand Marketplace
Salesforce.com announced that it has launched its On-Demand Marketplace, featuring a broad range of proven on-demand solutions powered by sforce, salesforce.com's on-demand platform. The On-Demand Marketplace provides online access to a comprehensive catalog of on-demand solutions built by more than 60 product and service vendors.

   Required Reading
     
Metrics Revolution    It's time for marketing to stand up and be counted. Literally. As one Chinese proverb reminds us: The person who says it cannot be done should not interrupt the person doing it. (CMO Magazine) more >>
 
Archive of past Required Reading articles

Wyse Technology With ChannelWave
ChannelWave announced that Wyse Technology has partnered with ChannelWave to launch PartnerLink, an advanced online resource center for Wyse's global channel partners to access customized and consolidated information on Wyse products, sales, marketing and training. The online Web portal, built on ChannelWave's Partner Relationship Management solution, offers all Wyse Platinum and Authorized partners easy, integrated access to the information and resources they need to drive higher sales revenues and profits with Wyse.

Exstream Software Adds MSI Systems Integrators to Distribution Program
Exstream Software announced it has entered into a distribution agreement with MSI Systems Integrators, an integrator of information technology solutions headquartered in Omaha, Nebraska. Under the terms of the agreement, MSI will sell and service Dialogue, WebVerse, AFP Studio and future Exstream products as well as offer ongoing product training and support, expanding MSI's ability to deliver personalized document output and management enterprise solutions. Exstream chose MSI because of its refined set of system integration skills that include output management, data center solutions, storage, networking and a strong line of servers.

Rainmaker Reports Third Quarter 2004 Financial Results
Rainmaker Systems reported financial results for the third quarter ended September 30, 2004. Net revenue for the third quarter of 2004 was $10.8 million, compared with $10.6 million in the second quarter of 2004 and with $11.0 million in the third quarter of 2003.

 
 
e-Finacial WorldExpo
 
Stock Index
RealMarket 41.70 -0.17%
Stock Index:Tell me more 
Dow Jones10,387.470.70%
Nasdaq2,036.160.62%
S&P 5001,165.600.34%
Amdocs25.92.22
APAC1.72.02
Apropos2.93-.03
Ask Jeeves25.91-.99
Aspect10.63.20
Astea7.48-.10
ATG.93-.03
AVAYA15.36.46
Blue Martini2.56-.08
Broadvision 2.39.05
chinadotcom4.42-.11
Chordiant2.40.11
ClickSoftware1.90.05
Convergys13.94-.11
E.piphany4.27.06
eLoyalty5.46.04
Epicor15.62-.38
eOn1.83.31
Firstwave1.42.01
HP19.70.17
ICT Group8.481.05
Interact Intell4.70.47
Interv Brite 12.54.11
KANA1.58.04
LivePerson 2.29.01
Motive14.56-.39
NCR57.19.11
NICE25.991.72
Nortel Networks3.44.04
Onyx Software 3.55-.01
Oracle13.15.05
Pegasystems7.65.46
PeopleSoft23.05.00
Primus1.29.12
Rainmaker1.17-.28
RightNow17.79-.21
salesforce.com20.90.32
SAP43.76.00
Selectica3.90.13
Sento4.65.30
ServiceWare.45.00
Siebel9.39-.20
Sitel2.04-.01
SPSS15.92.02
SupportSoft5.50-.12
Sykes6.83.13
Tekelec22.23-.23
Teletech9.98.14
Verint38.88-.12
Vignette1.23.05
ViryaNet3.25.16
West Tel32.34.04
Witness15.40-.34
As of close 11/05/04

 

 

 
Other News:
 
  RealMarket Resource Center
Resource Description
 
Events:  
 
Customer Contact World - If you aren't always looking for ways to capture your customer's loyalty or grow your market share, then you might as well be giving your customers away to your competition. You need to attend Customer Contact World that incorporates the ATA National Conference on 7-10 March 2005 at the Sydney Convention Centre, Australia--because it is never too late to do something to get them back and attract new customers in the process. This world-class conference and exhibition is the only recognised independent and comprehensive event for - CRM, sales, marketing and contact centres-incorporating all aspects of customer contact.  more >>
 
Training:   Learn one-to-one strategy - Receive online training for one-to-one CRM implementation strategies from the experts. Now you can get the experience and expertise of Peppers and Rogers Group Consulting without ever leaving your office. This interactive Web-based training program combines the value of Peppers and Rogers Group's live training with the convenience of the Web . . .  more >>
 
Suppliers:   CRM Solutions - Learn more about the CRM vendors that supply product and service.  more >>
 
Evaluate:   The CRM Selection Center - Enterprise software decisions now at your fingertips... just a click away. Powered by TEC's eBestMatch.  more >>
 
Career:   Find or fill a CRM job - Resources for posting or searching jobs in sales, support, call centers, marketing, etc.  more >>
 
Other:   Additional resources - While we strive to provide as much good content as possible, we know there are many other good CRM resources. . . .  more >>
 

 

RealMarket Today! Email Newsletter:   
RealMarket Live! Webcasts:   
Resources:   
RealMarket:   
Subscribe  |   Unsubscribe  |   Search  |   Archive
Archive  |   Syndicate
CRMAdvocate  |   Required Reading  |   Events  |   Suppliers  |   Careers  |   Other
Affiliations  |   About  |   Contact  |   Home
 
 
Copyright (c) 2004   RealMarket, Inc.  All Rights Reserved.   ISSN: 1534-1135    Privacy Policy
The information contained herein has been obtained from sources believed to be reliable. RealMarket is a registered trademark.
You are currently subscribed as $subst('Recip.EmailAddr'). To unsubscribe send a blank email to %%email.unsub%%.
%%detect_open%%%%detect_open%%