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Convergys With Acquisition of Finali
Convergys announced it has acquired a contact center analytics firm that specializes in customer-driven business transformation and addresses the specific needs of the $130 billion in-house contact center market. Convergys closed on the purchase of Finali Corporation for $25 million in cash, representing less than two times expected 2005 revenue. This acquisition will be neutral to fourth quarter 2004 as well as 2005 earnings per share.

Nevada Power With NetOp Remote Control
CrossTec announced the release of a new NetOp Remote Control video case study. The five minute video provides an unbiased, first person end user account of how the 4,500 square mile service provider, for the southern Nevada area, utilizes NetOp to save time and money while increasing productivity. To access Nevada Power video case study, as well as other NetOp resources, visit the CrossTec website at www.crossteccorp.com/video/index.html.

Fair Isaac Introduces Blaze Advisor for Microsoft .NET
Fair Isaac announced the general availability of Blaze Advisor for .NET, a rules management solution that capitalizes on the Microsoft .NET Framework to expand the enterprise reach of Fair Isaac's business rules capabilities. Blaze Advisor for .NET enables businesses to incorporate a rules decisioning system that co-exists with and upgrades existing applications, regardless of platform or programming language.

TeleTech Announces Launch of Its On Demand Business Unit
TeleTech Holdings announced the launch of its new TeleTech On Demand business unit. TeleTech's offering leverages its global infrastructure to provide clients with access to the full spectrum of TeleTech's integrated interaction and transaction handling technologies and services. This service allows TeleTech's clients to take advantage of market leading capabilities while maintaining their own in-house customer care and BPO staff.

Magic Software Announces Agreement with SAP
Magic Software announced an agreement with SAP America, under which Magic will introduce a specially designed iBOLT Integration Suite for SAP Business One. Magic's iBOLT Integration Suite delivers a framework that integrates, develops, customizes, and deploys complex and interactive solutions. The customized version of iBOLT complements SAP's existing arsenal of development tools for SAP Business One. It will enable SAP Business One customers to rapidly enhance their SAP Business One systems with a range of features -- including extended workflows, composite applications, multi-channel access, unlimited interoperability and integration with other systems and platforms, as well as business activity and performance monitoring.

			Required Reading
		Car Dealerships Kick CRM's Tires     Dealers are starting to improve the technology they use to close deals generated by Internet leads. A study of 26,838 new vehicle buyers or leasers released today by J.D. Power and Associates finds that 40% of respondents used the Internet to begin the process of shopping for a new car by visiting a manufacturer's site, up from 36% in 2003, while 58% visited independent sites. (InformationWeek.com) more >>
Archive of past Required Reading articles

iCentera Introduces sforce Certified icSuite for salesforce.com
iCentera and salesforce.com announced the launch of the icSuite for Salesforce.com. The icSuite provides salesforce.com customers with on-demand offerings such as advanced content management, custom portal creation, and real-time content and portal analytics. iCentera is a salesforce.com partner and the icSuite has achieved the "sforce Certified" designation, having successfully completed rigorous testing.

White Pajama Changes Name to Contactual
White Pajama unveiled their new company name, "Contactual." The rebranding effort commences immediately, and is expected to unfold throughout the end of this year.

The SAVO Group Sales Asset Manager Shows ROI
The SAVO Group (SAVO), global provider of hosted sales and marketing effectiveness platform Sales Asset Manager (SAM), announced that a report from Nucleus Research found that AmerisourceBergen has seen a 140 percent return on its investment in SAM within nine months of implementing the solution. According to the Nucleus Research case study, AmerisourceBergen had recouped its investment in SAM within nine months. Based on its analysis of the deployment, Nucleus Research anticipates that the company will derive at least $1.5MM in benefits from SAM over the next three years, which includes an increase in sales force efficiency and sales support team productivity, as well as improved brand value due to greater consistency and accuracy.

Vitria Enables Masterbrand Cabinets
Vitria announced that MasterBrand Cabinets has gone live with the MasterBrand One Touch Order Management system, built on Vitria:CleanOrder. In collaboration with Vitria, MasterBrand Cabinets has created a solution to manage orders, from request through delivery, which enables customers to order from multiple brands of cabinetry through one point of contact.