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Enhanced Analysis and Reporting Software From Witness
Witness Systems announced enhanced enterprise reporting and drill-down analysis functionality to its eQuality software. Architected and presented within a new user interface, which features native portal technology that serves as the standard for the company's application suite, the new functionality offers pre-defined scorecards and a full range of standard reports. (about Witness)
Oracle Formally Extends Tender Offer
Oracle announced that it has amended its tender offer for all of the common stock of PeopleSoft. Among other changes, the offering price was increased to $24.00 per share. By this press release, Oracle is formally extending the tender offer for all of the common stock of PeopleSoft to midnight EST on Friday, November 19, 2004.
Konica Minolta Leverages RightNow CRM
RightNow announced that Konica Minolta Business Solutions U.S.A. has been leveraging RightNow Service across its customer service, dealer service and major account management operations since 2002. By using RightNow's on demand technology for these multiple purposes, Konica Minolta has successfully boosted the efficiency of its operations, optimized its responsiveness to customer and dealer needs, and accelerated sales cycles. (about RightNow)
VoiceLogger Announces Release of DigiVoiceXE 3.0
VoiceLogger announced the availability of DigiVoiceXE 3.0. Release 3.0 of DigiVoiceXE is the next generation of VoiceLogger's recording solution for contact centers, public safety, financial services and general business. Included in the 3.0 release of DigiVoiceXE is a patent-pending innovation for screen capture recording - screen logging.
Salesnet And UniPress Partner
Salesnet and UniPress Software announced an alliance to deliver best-of-breed, Web-based CRM and service desk solutions integrating each company's respective products. The alliance integrates Salesnet's sales-focused CRM application with UniPress' FootPrints service desk, providing a cost-effective solution to centrally guide, track, and manage both sales and service desk activities, and support today's results-driven businesses. (about UniPress)
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Recollecting the Customer
When the stock market slumped in mid-2000, most financial services firms found themselves struggling to hold onto clients. ING was focused on selling them new products. "Not only must large companies retain customers, but to increase revenues, they have to cross-sell to them more effectively," says Linda Marr, chief knowledge officer at Atlanta-based ING Americas, a division of Amsterdam-based ING Groep NV. To help it draw upon customer data across multiple accounts more effectively, ING embarked on a massive data integration effort in July 2001 aimed at creating a series of database "hubs" that together form a unified information architecture for its seven U.S. business units, including reinsurance, pension plans and mutual funds.
(ComputerWorld)
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Archive of past Required Reading articles |
Aprimo Continues Success
Aprimo announced its continued success and leadership position in the third quarter of 2004. As the demand for EMM applications continues to grow, Aprimo remains committed to serving marketers' needs by increasing domain expertise and strengthening the capabilities of its marketing software. Aprimo continued its strong momentum into the third quarter with the acquisition of Then, Limited, a U.K.-based Marketing Resource Management (MRM) software developer. (about Aprimo)
Left Bank Solutions Adds Monet AnyWhere to its Workforce Management Suite
Left Bank Solutions announces the release of Monet 4.0, a Workforce Management System specifically designed for small and mid-sized contact centers. Monet AnyWhere aims to increase the efficiency of small and mid-sized call centers by enabling agents or supervisors to log into the system from any desktop or laptop.
InstantService Doubles Third Quarter Revenue
InstantService doubled its third quarter revenue over the same period last year. Competitive usage-based pricing and the addition of new features to its integrated chat, email management, and knowledge base platform contributed to the upsurge in sales. InstantService's new customers represent a variety of industries, including retail, broadband, broadcast, software, medical, and multi-channel contact centers. The new customers include Nordstrom, Speakeasy, Entriq, Gameloft, Beryl, and SafeHarbor.
GUESS? Selects Mercent
Mercent announced that its flagship software product, Mercent Commerce System, has been selected by GUESS? to merchandise and sell product at multiple online marketplaces. GUESS? sought a cost-effective software solution that would increase online sales and reduce ongoing maintenance costs.
Top Library Software Provider Dynix Selects MicroStrategy
MicroStrategy announced that Dynix has selected MicroStrategy as its embedded business intelligence reporting and analysis solution. Dynix will offer MicroStrategy's enterprise reporting and analysis capabilities to libraries worldwide. As many as 11,000 libraries will be able to benefit from MicroStrategy technology through a Dynix product called Horizon Web Reporter.
Sales Productivity Leaders Honored at Pragmatech User Forum
Pragmatech Software announced that it has recognized several of its customers for their continued achievements in the deployment of Pragmatech Software's sales productivity applications. American Healthways, Herman Miller, Monster Worldwide, Carlson Marketing Group, and PeopleSoft were among those companies presented with awards at Pragmatech's 2004 International User Forum in Lake Buena Vista, Florida, in early October. (about Pragmatech)
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| Stock Index |
| RealMarket |
40.91
|
1.57%
|
| Stock Index: | Tell me more |
| Dow Jones | 10,054.39 | 0.27% |
| Nasdaq | 1,979.87 | 0.25% |
| S&P 500 | 1,130.51 | 0.03% |
|
| Amdocs | 24.81 | -.34 |
| APAC | 1.60 | -.07 |
| Apropos | 2.93 | .08 |
| Ask Jeeves | 26.05 | .27 |
| Aspect | 9.84 | .33 |
| Astea | 7.55 | .08 |
| ATG | .94 | .04 |
| AVAYA | 14.20 | -.20 |
| Blue Martini | 2.65 | .00 |
| Broadvision | 2.38 | -.01 |
| chinadotcom | 4.76 | .09 |
| Chordiant | 2.42 | -.04 |
| ClickSoftware | 2.08 | .05 |
| Convergys | 13.17 | .16 |
| E.piphany | 4.18 | -.20 |
| eLoyalty | 5.50 | -.13 |
| Epicor | 15.49 | .12 |
| eOn | 1.38 | -.02 |
| Firstwave | 1.35 | .05 |
| HP | 18.79 | .13 |
| ICT Group | 7.55 | -.01 |
| Interact Intell | 4.43 | .63 |
| Interv Brite | 12.16 | -.22 |
| KANA | 1.68 | -.08 |
| LivePerson | 2.15 | .02 |
| Motive | 15.00 | -.25 |
| NCR | 55.42 | -.93 |
| NICE | 21.50 | .27 |
| Nortel Networks | 3.38 | -.01 |
| Onyx Software | 3.45 | -.04 |
| Oracle | 12.77 | .11 |
| Pegasystems | 7.26 | -.16 |
| PeopleSoft | 22.94 | 2.17 |
| Primus | 1.29 | .12 |
| Rainmaker | 1.44 | .05 |
| RightNow | 16.67 | .11 |
| salesforce.com | 21.85 | 1.53 |
| SAP | 42.85 | .20 |
| Selectica | 3.90 | .05 |
| Sento | 4.50 | -.54 |
| ServiceWare | .47 | .00 |
| Siebel | 9.55 | .05 |
| Sitel | 1.90 | .01 |
| SPSS | 13.75 | .24 |
| SupportSoft | 5.09 | .02 |
| Sykes | 5.83 | -.14 |
| Tekelec | 22.25 | -.07 |
| Teletech | 9.96 | -.04 |
| Verint | 38.92 | .04 |
| Vignette | 1.11 | .00 |
| ViryaNet | 2.93 | -.13 |
| West Tel | 29.83 | 1.71 |
| Witness | 15.50 | -.06 |
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| As of close
11/01/04
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