AAA National To Partner With Fuze Digital Solutions
Fuze Digital Solutions announced that it has reached an agreement with AAA to provide the Fuze Q&A Suite. AAA will deploy the Fuze Q&A Suite solution on its internal and external Web sites to provide faster and more efficient service to its AAA member clubs, staff and other Web visitors. The agreement also designates Fuze as a Preferred Partner of eService software to all AAA member clubs.

			Required Reading
		Case Study: Credit Union Selects Quality Recording for IP    Heritage Trust Federal Credit Union (HTFCU) needed to upgrade the voice recorders on their telephones to improve reliability. Regulation stipulated 100 percent recording of calls so they needed a robust and automated solution. In addition, required the system to operate within its converged Cisco Voice over Internet Protocal (VoIP) environment. Read how Witness Systems filled their needs and also improved Supervisor efficiency by 30 percent. (Witness Systems) more >>
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PeopleSoft And Research In Motion Deliver
PeopleSoft announced PeopleSoft Enterprise Sales for BlackBerry, a new wireless Sales Force Automation (SFA) solution optimized for managing time-sensitive and mission-critical sales tasks. PeopleSoft Enterprise Sales for BlackBerry works in conjunction with the BlackBerry wireless platform developed by Research In Motion to increase the productivity of mobile sales professionals. PeopleSoft's new solution ensures continuous access to data -- even outside of wireless coverage areas -- by embedding PeopleSoft Enterprise CRM 8.9 Sales on the BlackBerry handheld with a local data store.

Texas Agency With Convergys
Convergys Corporation announced that the Texas Health and Human Services Commission, has awarded Convergys a five-year contract to provide human resources and payroll services for HHSC's 46,000 employees. The initial transition phase for Convergys to deliver human resources and payroll services through the outsourced model is expected to take approximately one year.

Quaero Adds New Clients
Quaero announced continued strong growth in their client engagements for the 3rd Quarter of 2004. Newly added clients include leaders in their respective industries: Charles Schwab & Co., Inc., CUNA Mutual Group, The Leading Hotels of the World , Rewards NetworkSM, The Robert Mondavi Corporation, United States Tennis Association and another large financial institution.

ViryaNet Signs Agreement with Freewill Solutions
ViryaNet announced that it has signed a value added reseller (VAR) agreement with Freewill Solutions. Freewill Solutions possesses a position in the Thai securities brokerage and non-life insurance industry, with a focus on professional services, software development, e-business, and mobile solutions. Freewill Solutions also targets the manufacturing, retailing/consumer packaged goods, and telecommunications industries. Under the terms of the agreement, Freewill Solutions will act as an independent VAR of ViryaNet Service Hub, and will market, sell, implement, and support ViryaNet Service Hub in a variety of industries in the Thai markets.