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Avaya Launches Service Provider-Delivered Solutions
Avaya announced the availability of new communications solutions that service providers will be able to sell to business customers. The Avaya solutions will enable service providers to offer their business customers IP telephony and contact center applications through a new, usage- based monthly fee.

VocalData Taps Convedia to Launch SIP-Based Conferencing Solution
VocalData announced the availability of its new session initiation protocol (SIP)-based conferencing server, enabling operators of all sizes and large enterprises to scale in processing power and port capacity to meet their current and future conferencing resource requirements at a competitive price per port. VocalData has entered into a distribution agreement to resell Convedia's media servers as an integral part of the SIP-based conferencing solution. The new solution, which has already been deployed by several operators, is comprised of Convedia's CMS-1000 and CMS-6000 media servers combined with Version 5 of VocalData's application server.

UniPress Expands in Europe
UniPress Software announced that it has expanded distribution efforts throughout Europe for FootPrints, its flagship line of web-based service desk solutions. Reinforcing its commitment to the growing European market, UniPress has added several distributors in an effort to provide customers in the region with easy-to-use, award-winning, and fast-to-implement service and support automation solutions.   (about UniPress)

Nextel and Amdocs Extend Managed Services Agreement
Amdocs and Nextel Communications announced that their managed services agreement, initially signed in 2000, has been extended by more than two years, to the end of 2011. Nextel and Amdocs will continue working together to further enhance Nextel's operational excellence, driving continuous improvements to Nextel's customer care and billing platform.

Courion And Deloitte & Touche Form Alliance
Courion and Deloitte & Touche announced they have formed an alliance that will expand the identity management services offered by Deloitte & Touche. The two organizations have begun working together to support the identity management needs of several companies, including HEALTHSOUTH Corporation of Birmingham, Alabama.   (about Courion)

			Required Reading
		Can Analytics Save Marketing Automation?    Analytics applications this year will sell better than other CRM components, including call management, sales force automation and marketing automation, according to AMR Research. Enterprises are leaning toward applications that help them understand operational and customer data. (CRM Daily) more >>
Archive of past Required Reading articles

SAP America and Deloitte Consulting Team
SAP America and Deloitte Consulting announced that Middle Tennessee Electric Membership Corporation (Middle Tennessee) has selected the customer information system from the SAP for Utilities industry solution to help ensure fast and accurate service for its members. Being implemented by Deloitte Consulting, the new billing and financial management system will help Middle Tennessee improve data integrity and core business processes for meter-to-cash operations, work management and other administrative processes.

Symon And Nortel Continue to Partner
Symon Communications announced the renewal of its Nortel Select Product Partner status. The company also successfully concluded Nortel Networks Compatible Product testing, verifying the compatibility of a number of Symon solutions with new releases of Nortel Networks products. For each market niche, Nortel grants the Select Product partner designation to the one vendor that Nortel considers to be the technology leader and provides the most value in partnering solutions with Nortel Networks products.   (about Nortel)

Shimano Europe Fishing Goes Live on Blue Martini
Blue Martini and Acquity Group announced that Shimano is using Blue Martini's sales optimization solution to power its online consumer experience for European fishing tackle. Acquity Group, a Premier Consulting and Systems Integrator partner of Blue Martini Software, implemented the solution that includes an online catalog and consumer website. Through the website, Shimano provides product information, customer service, professional tips, and dealer information to its customers to drive customer loyalty and sales.

Acumentum Increases Sales Revenues Using Siebel CRM OnDemand
Siebel Systems announced that Acumentum has deployed Siebel CRM OnDemand to better manage client information and increase sales revenues through additional up-selling and cross-selling of products and services. Using Siebel Systems' hosted CRM solution, Acumentum is improving profitability and customer satisfaction by prioritizing service requests and monitoring and managing complex relationships across major organizations.

ExactTarget Named Awardee
The Johnson Center for Entrepreneurship & Innovation recognized Indiana's high potential, high growth companies at its 11th annual Growth 100 Dinner and Awards Banquet at the Indiana Roof Ballroom in Indianapolis. ExactTarget, Indianapolis, was among the winners. ExactTarget, founded in 2001, is a developer of on-demand email marketing software solutions that makes it easy for marketers to achieve a closer relationship with their customers.   (about ExactTarget)

ClickSoftware Reports 3rd Quarter Financial Results
ClickSoftware Technologies announced results for the third quarter ended September 30, 2004. For the third quarter ended September 30, 2004, total revenues were $5.5 million, with consolidated net income of $183,000, or $0.01 per share.   (about ClickSoftware)