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EU Okays Oracle Bid For PeopleSoft
As expected, the European Commission announced that it has ruled that Oracle can proceed with its hostile acquisition attempt of PeopleSoft. The decision removes the last potential regulatory blockade in the takeover battle, which has lasted more than a year. The European Commission, an executive body that has regulatory powers in the European Union, said in a statement that it concluded that there is an absence of sufficient evidence that the bid would cause competitive harm in the business software sector.
UniPress Software Announces North American Reseller Program
UniPress Software unveiled the launch of its value-added reseller program which has been established to create a new sales channel for its popular FootPrints line of web-based service desk solutions. The FootPrints North American Reseller Advantage Program provides a range of resources to help UniPress partners generate revenue and deliver localized sales and support to customers throughout North America for FootPrints solutions. (about UniPress)
Aspect Uniphi Suite Delivers Single Point of Control
Aspect Communications the availability of Aspect Uniphi Suite. This new solution is an advanced contact center operating environment that combines communication routing, data integration, advanced speech, reporting and analytics applications into one tightly integrated open standards-based software format. Uniphi Suite lets users leverage existing investments and the latest technologies to create optimal customer interactions.
Soulmatch With eGain
eGain announced that Soulmatch.com is utilizing eGain's software for email response management and web self-service. The Soulmatch interaction hub was set up in less than three weeks. It includes on-demand versions of eGain SelfService and eGain Mail, and uses eGain Data Adapter to integrate member service processes with the customer transaction system. (about eGain)
Intalio Launches Intalio|APEX Application Process Extension CRM
Intalio announced the shipping of Intalio|APEX, the company's Application Process Extension solution. Designed for Global 2000 firms seeking to maximize their investments in ERP, CRM and SCM, Intalio|APEX extends the business processes of packaged applications without making any significant changes to the applications themselves. Available for mySAP Business Suite applications, Intalio|APEX lets organizations consolidate multiple instances of mySAP.com, integrate new mySAP.com modules or upgrade to mySAP.com or SAP R/3 4.7.
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Required Reading |
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Personalize Your Job
Career opportunities in corporate IT are under siege. What with threats from offshore outsourcers, infrastructure service providers, marketing departments. ... Marketing? You bet. The same men and women who eschew pocket protectors and think client/server is where they itemize a tip to a waiter on an expense account after a customer lunch. Yep, they're after your job, especially if you've built your career on deploying CRM or personalization applications.
(ComputerWorld)
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Archive of past Required Reading articles |
Epicor Selected as Endorsed Vendor for Choice Hotels International
Epicor Software and Choice Hotels International have entered into an Endorsed Vendor agreement whereby Epicor will offer to provide its Scala Hospitality solution, part of the Epicor for Hospitality and Entertainment offering, to nearly 5,000 potential worldwide property franchisees of Choice Hotels International. Epicor's Scala Hospitality solution is a complete enterprise suite for hospitality organizations developed on Microsoft Windows Small Business Server 2003 platform. The solution will be offered to the following Choice brand properties around the world: Comfort Inn, Comfort Suites, Quality, Sleep Inn, Clarion, MainStay Suites, Econo Lodge and Rodeway Inn. (about Epicor)
noHold Integrates InstantSupport Solutions with Supportforce.com from Salesforce.com
noHold announced the integration of its InstantSupport suite with Supportforce.com, the salesforce.com on-demand customer service and support solution. Completed through the sforce on-demand platform and leveraging noHold's Dynamic Routing technology, the integration enables enterprises to allow their customers to search and access relevant solutions housed in Supportforce.com through simple, conversational questions. New cases are automatically created in Supportforce.com based on information captured in the support session, enabling customer service representatives to review a completed user session log for faster case resolution and effective handling of a higher case volume.
CosmoCom Powers UniContact
CosmoCom announced that I-Contact Solutions is utilizing CosmoCall Universe as a primary component of UniContact, its new contact-center-in-a-box solution that combines customer interaction management (CIM) from CosmoCom with I-Contact's own customer relationship management (CRM) application. UniContact features unified queuing and routing of all customer interaction types, including telephone, email, voice mail, and web chat/voice/video/collaboration.
Hotels Choose Quaero
Quaero announced that Leading Hotels of the World has chosen SpringBoard, Quaero's hosted CRM solution, to support their customer relationship marketing programs. Leading Hotels of the World is a global hospitality marketing company representing 400 of the world's finest hotels. Leading Hotels will utilize Quaero SpringBoard to drive marketing performance and manage CRM initiatives to key customers, including corporations and travel agents.
Interactive Intelligence Receives Patent
Interactive Intelligence received a U.S. patent this month for its staged predictive dialing system. The system helps organizations running outbound dialing campaigns to identify call stages -- such as "introduction" and "billing" -- and predict the length of each stage, in order to most effectively pace automated outbound calls. The Interactive Intelligence staged predictive dialing system is of special importance to firms governed by telemarketing rules given increasing pressure from the U.S. Federal Trade Commission, according to Brian Mewhinney, Interaction Dialer development team lead for Interactive Intelligence.
Tekelec Announces Record Q3 Results
Tekelec reported financial results for its third quarter ended September 30, 2004. Revenue for the third quarter of 2004 was $106.6 million, compared to $70.7 million in the third quarter of 2003. On a GAAP basis, Tekelec's net income was $18.7 million, or $0.27 per diluted share, for the third quarter of 2004. (about IEX)
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| Stock Index |
| RealMarket |
39.85
|
0.21%
|
| Stock Index: | Tell me more |
| Dow Jones | 9,888.48 | 1.40% |
| Nasdaq | 1,928.79 | 0.76% |
| S&P 500 | 1,111.09 | 1.47% |
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| Amdocs | 22.40 | .11 |
| APAC | 1.54 | .00 |
| Apropos | 2.73 | -.02 |
| Ask Jeeves | 32.42 | -1.18 |
| Aspect | 8.64 | -.16 |
| Astea | 7.92 | .00 |
| ATG | .87 | -.02 |
| AVAYA | 13.43 | .21 |
| Blue Martini | 2.58 | -.06 |
| Broadvision | 2.42 | -.08 |
| chinadotcom | 4.67 | -.02 |
| Chordiant | 3.07 | -.03 |
| ClickSoftware | 2.00 | -.15 |
| Convergys | 12.79 | -.20 |
| E.piphany | 4.50 | .00 |
| eLoyalty | 5.56 | -.05 |
| Epicor | 15.21 | .21 |
| eOn | 1.36 | -.03 |
| Firstwave | 1.28 | -.07 |
| HP | 17.86 | -.05 |
| ICT Group | 7.93 | -.62 |
| Interact Intell | 3.83 | -.07 |
| Interv Brite | 12.40 | .07 |
| KANA | 1.81 | .00 |
| LivePerson | 2.66 | .17 |
| Motive | 14.00 | .41 |
| NCR | 52.97 | .01 |
| NICE | 21.95 | .08 |
| Nortel Networks | 3.39 | .06 |
| Onyx Software | 3.65 | .10 |
| Oracle | 12.27 | .14 |
| Pegasystems | 7.84 | .02 |
| PeopleSoft | 20.09 | .33 |
| Primus | 1.16 | -.02 |
| Rainmaker | 1.35 | -.25 |
| RightNow | 13.50 | -2.71 |
| salesforce.com | 18.45 | .30 |
| SAP | 41.51 | .14 |
| Selectica | 3.91 | -.05 |
| Sento | 4.78 | .02 |
| ServiceWare | .41 | .00 |
| Siebel | 9.21 | .19 |
| Sitel | 2.07 | .06 |
| SPSS | 12.73 | -.26 |
| SupportSoft | 5.09 | .21 |
| Sykes | 6.14 | .42 |
| Tekelec | 19.15 | .39 |
| Teletech | 9.89 | .09 |
| Verint | 38.96 | -.04 |
| Vignette | 1.02 | -.01 |
| ViryaNet | 2.99 | -.01 |
| West Tel | 28.70 | -.20 |
| Witness | 16.13 | -.12 |
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| As of close
10/26/04
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