MindHarbor Announces mmprove
MindHarbor announced the launch of its "mmprove" online publication manager functionality. This new addition to the mmprove Website Content Manager allows publishers to keep their online content up-to-date without the costly requirement of a webmaster or contracted technical support. The browser-based application, developed entirely in the United States, was specifically designed to eliminate content management bottlenecks associated with an online publication by allowing non-technical personnel to easily manage and update their web-based content.

Cairo Launches Online Shopping Resource
Cairo announced the launch of Cairo.com, an online shopping resource for saving consumers time and money when shopping at traditional bricks and mortar retail outlets. In just a few clicks of the mouse, consumers are able to find and track local sales for whatever's on their shopping list. With offline shopping comprising 93 percent of all retail sales, Cairo is an online tool to make that offline shopping experience quicker and less expensive.

APAC Invests In Witness Systems
Witness Systems announced that APAC Customer Services has purchased the company's eQuality customer interaction recording and performance evaluation software. The eQuality software will complement APAC's exclusive diagnostics process to "analyze, implement and measure" results for its customers.   (about Witness)

MarketingSherpa Selects ExactTarget
MarketingSherpa has selected ExactTarget as its on-demand email marketing software platform. MarketingSherpa publishes multiple online newsletters and wanted to deliver them using an email solution that was easy to implement.   (about ExactTarget)

			Required Reading
		Implementing ITIL    The state of Michigan's gradual rollout of ITIL's best practices has eased growing pains. How do you convince your network and IT professionals to adopt "best practices" when they think they already have them? Simply, selectively, realistically and patiently, says Robert McDonough, IT manager for process development and support for the state of Michigan in Lansing. "There's only so much change you can inflict on folks at any one time," McDonough says. (Network World) more >>
Archive of past Required Reading articles

Shield Healthcare Uses System from Onyx and Interactive Intelligence
Onyx Software and Interactive Intelligence announced that Shield Healthcare is using Onyx Enterprise CRM and Interactive Intelligence's Customer Interaction Center (CIC) as part of its new contact center initiative. Using the integrated system, Shield can identify and monitor service levels to ensure that the right supplies get to the right people at the right time. The system is part of Shield's efforts to meet regulatory compliance standards and adapt to the frequent changes in processing requirements.

QAD Achieves HDI Benchmark
QAD and HDI announced that QAD Support Centers in the United Kingdom, the Netherlands, Mexico and Hong Kong have received HDI Support Center Certification (SCC). These and QAD's other HDI-certified sites in the United States, Australia and Spain have been recognized as providing world-class support resulting in consistently high customer and employee satisfaction.   (about Help Desk Institute)

Blue Pumpkin Named To Deloitte Technology Fast 500
Blue Pumpkin announced being named to the Deloitte Technology Fast 500 list of the fastest growing technology companies in North America. The ranking is based on percentage fiscal year revenue growth for five years (1999-2003), as determined by Deloitte & Touche LLP.   (about Blue Pumpkin)

RightNow Reports Financial Results
RightNow Technologies announced results for the third quarter ended September 30, 2004. RightNow reported consolidated revenues of $16.4 million for the quarter, an increase of 78 percent from the comparable quarter last year. Revenues for the nine months ended September 30, 2004 were $44 million, an increase of 74 percent from $25.3 million for the nine month period ended September 30, 2003.   (about RightNow)

5th Annual SupportSoft UserForum
SupportSoft welcomed hundreds of customers, partners, industry leaders and analysts from around the world to its fifth annual UserForum 2004. Attendees at this year's conference, which runs through Wednesday, October 27th in San Jose, California, will share insights on building a real-time enterprise through the use of service automation and endpoint automation software.   (about SupportSoft)